Customer Service Representative - BPO Client Relations-Knoxville, TN

Join the Edfinancial Team — Make a Difference Every Day!

Position: BPO Customer Service Representative

Location: Knoxville, TN

Start Date: November 10, 2025 and December 1, 2025

Job Type: Full-Time

Starting Pay: $17.75/hour + $4.93/hour PLUS incredible perks, growth opportunities, and a supportive team that feels like family!

Apply Now: It only takes 5 minutes with our mobile-friendly application!

About Edfinancial Services

At Edfinancial, we’re more than a workplace — we’re a mission-driven community helping people manage one of life’s biggest investments: their education.

As a leading contractor for the U.S. Department of Education, we pride ourselves on integrity, growth, and employee success.

• 99% of entry-level employees who stay two years or more advance in their careers.
• We offer tuition reimbursement, leadership development programs, and a casual, people-first culture where your growth matters.

Why You’ll Love Working Here

• Competitive Pay & Benefits: $17.75 base + $4.93 hourly fringe for medical, dental, vision, FSA, or HSA
• Work-Life Balance: 11 paid holidays + generous PTO
• Supportive Leadership: We invest in your training, development, and success.
• Culture of Care: Collaborative teams, open communication, and a welcoming environment where your voice counts.

“I never imagined a call center could feel this positive — Edfinancial truly values its people.”

— Current Team Member

Your Role: Customer Service Representative

You’ll be the friendly, professional voice supporting customers with care and confidence.

In this role, you will:

• Handle customer inquiries via phone, chat, and email
• Deliver clear, accurate information and solve problems efficiently
• Ensure customer satisfaction while maintaining compliance standards
• Collaborate with teammates and leaders who want to see you succeed

? What You Bring

• High school diploma or equivalent
• Excellent communication and computer skills
• A passion for helping others and a customer-first mindset
• Ability to obtain federal security clearance

Work Schedule

This role requires flexibility for evening shifts during busy seasons.

Regular Hours of Operation (EST):

• Monday: 8:00 AM – 9:00 PM
• Tuesday – Wednesday: 8:00 AM –      8:00 PM
• Thursday – Friday: 8:00 AM –      6:00 PM
• Saturday – Sunday: Closed

Peak Seasons:

January–March | July–August | October

Ready to Grow With Us?

Join a team where your work has purpose, your leaders support you, and your growth is a priority.

Apply Today ? www.Ed.Careers.com

We can’t wait to welcome you to Edfinancial Services!