JOB DESCRIPTION: About Abbott Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. Our medical devices help more than 10,000 people have healthier hearts, improve quality of life for thousands of people living with chronic pain and movement disorders. About the Role We are seeking a Customer Service Representative to join our dynamic team. This role is critical in ensuring seamless order processing, exceptional customer support, and compliance with internal procedures. You will act as the primary point of contact for hospitals and internal stakeholders, ensuring accuracy, efficiency, and a positive customer experience in a fast-paced, deadline-driven environment. This role will be an Office Based in our lovely Solihull office. What You’ll Do Order Management: Receive and process all hospital orders within daily deadlines. Create and manage sales orders and invoices accurately and promptly. Monitor queues for automation opportunities and backorder follow-ups. Customer Support & Issue Resolution: Handle customer complaints, investigate issues, and organize return shipments. Issue credit notes for returns and complaints within procedural deadlines. Manage a busy mailbox for queries and orders, ensuring timely responses. Pricing & Documentation: Follow up on pricing discrepancies with Tender, Sales, and Division Managers. Produce relevant documentation including packing lists, invoices, and credit notes. Logistics & Coordination: Liaise with approved logistics partners for pickups, deliveries, and emergency requests. Investigate courier claims and maintain regular communication for smooth operations. Compliance & Reporting: Support Product Event Reporting (PER) and collaborate with Territory Managers. Assist in FSCA (Field Safety Corrective Action) implementation with Quality and Sales teams. Maintain master data (customers, materials) and adhere to company policies including the Code of Business Conduct. What You’ll Need Education & Experience: Minimum GSCE standard; A-levels preferred. Prior experience in customer service or sales advisory roles is ideal (medical sector experience is a plus). Skills & Competencies: Excellent written and verbal communication skills. Strong organizational ability and attention to detail. Customer-focused mindset with a positive attitude under pressure. Ability to thrive in a deadline-driven environment. Team player with strong interpersonal skills for internal and external contacts. Technical Knowledge: Proficiency in Microsoft Office. SAP experience is highly desirable. Why Join Us? Be part of a collaborative team that values customer excellence and operational precision. Opportunity to work in a dynamic healthcare environment with meaningful impact. Continuous learning and development opportunities. As you’d expect from a global healthcare company, we offer a fantastic range of benefits to support you and your family including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme. Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. The base pay for this position is N/A In specific locations, the pay range may vary from the range posted. JOB FAMILY: Customer Service DIVISION: CRM Cardiac Rhythm Management LOCATION: United Kingdom : Blythe Valley Park , Elder (Plot C1b), Central Boulevard Solihull ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: No MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Not Applicable Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health. The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce. Follow Us: Facebook LinkedIn YouTube Twitter