Customer Service Representative 14:00-22:00

 Customer Service Representative About Us: Premier Private Jets is a distinguished provider of comprehensive business aviation services, including Charter, Maintenance, Repair, and Overhaul (MRO) [PremierMRO], and Fixed Base Operations (FBO) [PremierFBO]. With a commitment to excellence, we ensure our clients receive unparalleled service across all divisions. The schedule for this position is 14:00-22:00.   

 Responsibilities: 

• Provide assistance to customers relating to concierge service, rental cars and hotel accommodation, 
• Confirm catering orders for inbound/outbound flights, 
• Provide ground transportation for pilots/customers, 
• Answer multi-line company switchboard and route calls accordingly 
• Use Unicom communication system, 
• Sche dule aircraft arrivals and departures and coordinate with Line Service, 
• Maintain scheduling for lobby area and conference rooms, 
• Maintain serviceability of aircraft linens and dishware, 
• Dispatch and receive fuel orders, 
• Enter fuel and service tickets 
• Service and stock office and kitchen supplies, 
• Maintain security access to ramp, hangar, and offices, 
• Adhere to company Policy and Procedure Manual, 
• Demonstrate loyalty to company and confidentiality when dealing with and/or communicating with and/or customers, competitors, and vendors, 
• Demonstrate professional and positive attitude, especially in adverse situations 
• Maintains Customer Service desk in a clean, professional, safe, and organized manner. 

Benefits:

• Health, vision, dental and life insurance
• Supplemental life insurance
• Long term/short term disability insurance
• Paid time off, holidays
• 401K with company match

Qualifications:

• Must have at least 1-2 years of solid face-to-face Customer Service experience,
• College degree preferred
• Must have considerable first-class customer service skills
• Must be able to work any shift including weekends and holidays
• Must have valid Driver’s License
• Must be able to obtain airport badge/ pass background check
• Must be able to take/pass a pre-employment drug screening
• FBO experience preferred, but not required