Join an international digital adventure! Within our D2C Digital department, you will lead and grow the customer service operations for our international e-commerce platforms – ColisExpat and Happy-Post 🎯 Your main responsibilities Lead and support a team of 4 to 7 Customer Service Representatives, fostering collaboration and skill development. Monitor and improve performance through KPIs, service quality analysis, and continuous improvement actions. Handle level-2 customer escalations and oversee dispute resolution. Contribute to cross-department projects aimed at enhancing customer experience and operational excellence. 🌍 A dynamic environment Multi-country, multi-language activity within a fast-moving and innovative digital context. A start-up mindset combined with the stability of a major logistics group. Role based in Pantin, in a well-connected logistics area. 🧭 Profile Degree (Bachelor’s +3 to Master’s +5) in logistics, business, or customer relations. At least 5 years of experience in customer service management, ideally within logistics, transport, or e-commerce. Proven team management experience. Proficiency with CRM / Helpdesk tools (ideally Zendesk) and TMS systems. Excellent English (C1 level); other languages (Spanish, German, Italian) are a plus. 💼 Terms and benefits Permanent contract – cadre status, based in Pantin (93) Hybrid work: up to 2 days remote per week after 6 months Employee benefits according to company policy: Mobile phone subscription Meal vouchers (60% employer contribution, after 6 months) Company laptop provided Health and life insurance coverage RTT (extra days off) Profit-sharing and Time Savings Account Company savings plan (PEE) with employer matching 📩 Apply now and become part of a motivated, multilingual team shaping the future of D2C logistics! #bpost #bpostgroup #LandmarkGlobal #LI-AC1 #LI-Onsite