Customer Service Journey Manager Role: Customer Service Journey Manager Salary: £39,024 with a 10% bonus Location: Chandlers Ford/Remote Are you passionate about transforming customer experiences and driving impactful change? Do you bring proven leadership, strong influencing skills, and project management experience to deliver change in a fast-paced contact centre environment? If so, we have an exciting opportunity for you. We’re looking for a forward-thinking Customer Service Journey Manager to join us in a brand-new role here at Utilita, that will shape the future of our customer first approach. The Role You’ll be at the forefront of delivering enhanced customer journeys and leading our centre of excellence programmes. This is your chance to make a real impact, championing process improvements, guiding and collaborating to enhance skills across the Customer Service teams. What We’re Looking For We’re seeking an experienced Customer Service professional to lead the planning and delivery of projects across the department. You’ll work closely with our Customer Service leadership team to identify and embed improvements, developing opportunities across the teams based on regular skills analysis. The Important Things! Join a company that truly invests in you. Enjoy a structured bonus scheme, clear career and development opportunities. Recharge with 25 days’ leave, plus bank holidays, access private healthcare, mental wellbeing support, and 24/7 GP and counselling services. Win tickets to top events through the Utilita Arenas, enjoy exclusive discounts, and give back with a paid volunteering day. Plus, benefit from a generous pension contribution. We’re more than a workplace, we’re a place to thrive. Our employees, just like our customers, come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self. The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd. A business's personality comes from its values - Here at Luxion we put fairness first, believe in smart, and strive for sustainability, which all are essential to its success and make a positive difference to its employees. When you join us, you join a community with a great workplace culture with benefits for everyone. We’re on the frontline of smart energy, technology, and renewable products, shaping them through each of our brands Utilita, Canary Care, and Procode. We encourage staff across all brands to grow and develop to reach their full potential, which now only allows them to thrive but so does our customers and company. Our roles can provide office flexibility as well as the opportunity to make it your own. Why not take a look at what your future could be. Welcome to the Luxion Group. We pride ourselves on being on the front-line of innovation. We’re enhancing lives and business through smart energy, solar and eco-friendly practices. Through our three brands, Utilita, Procode and Canary Care we’re shaping the future of technology and energy to create a better customer experience. Join a team of market disrupters and leaders since 2003.