Job Title Customer Service International Position Overview . As a CSR you will work within the Commercial Customer Service sector supporting the EMEA businesses. You will ensure that all customer contacts are dealt with effectively and courteously. This will include processing orders, preparing correspondence, and responding to enquiries as requested by the customer, sales, marketing, and customer service management team. As a Shaw Representative, you will strive to deliver a world class customer experience with a strong focus on First Contact Resolution. You will display a professional can-do attitude while interacting - multiple times a day - with key customers. You will take ownership of customer support through detailed follow-up from order processing to delivery of the product with a focus on continuous improvement. Responsibilities: Perform all order entry, maintenance, and enquiries along with other duties as assigned. Communicate with customers to confirm order and delivery details Communicate with transportation partners to ensure accurate and reliable delivery of goods to the customer Monitor orders and inventory positions as needed to maximize service and reduce inventory and inventory handling costs. Analyze stock positions and proactively address concerns for customers Responsible for the resolution of routine questions and problems in a timely manner, provide alternative suggestions to satisfy customer requirements when necessary Must make sound decisions based on customer, company and employee needs, while ensuring compliance with department and company policies and procedures Seek to understand and anticipate the unique needs of customers Responsible for maintaining a professional relationship with customers Create a positive customer experience through professionalism, knowledge, and effort by creating a climate in which the customer has confidence in all that we do. Retain knowledge of and understand the requirements provided for the performance of all duties. Share best practice with other team members Analyze job related information and make decisions based on previous experience. Use good judgement to control call interaction and strive for First Contact Resolution Personally promote a positive work environment by exemplifying honesty, integrity and passion Professionally represent the company brand in all interactions and correspondence Process sample requests from customers, architects, designers If required, send samples to customers, architects, and designers for the region. Qualifications: A desire to deliver world-class customer service Strong attention to detail Clear, professional and concise communication skills; written and verbal. Must have proficient adaptable computer skills Basic mathematical skills Excellent organizational and time management skills The ability to think outside the box Desired Qualifications: 1-2 years Customer Service experience - within a sales or service environment Required Competencies: Communicate Effectively Build Customer Satisfaction Manage Work Learn & Apply Shaw will be offering: Competitive salary package including pension allowance Travel allowance Ability to work remotely Work Shift 7.5 hour day shift Shaw Industries is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. As we continue to monitor the spread of COVID-19 (coronavirus), we might determine the need to postpone in-person interviews to ensure the health and safety of our associates, candidates, and the community. In this case, we can accommodate with a phone or video interview, and will schedule an in-person interview for a later date. The method by which you interview does not impact your standing as a candidate for this position. Shaw Industries Group, Inc. is more than a flooring company – we are 22,000 people united in our vision of creating a better future for our customers, for our people, for our community and for our company. We provide carpet, resilient, hardwood, tile & stone, laminate, synthetic turf and other specialty items for residential and commercial markets worldwide. We meet diverse customer needs through an expansive portfolio of brands, including: Anderson Tuftex, COREtec, Patcraft, Philadelphia Commercial, Shaw Contract, Shaw Floors, Shaw Hospitality, Shaw Sports Turf, Southwest Greens, USFloors and more. Headquartered in Dalton, Georgia, Shaw is a wholly owned subsidiary of Berkshire Hathaway with nearly $6 billion in annual revenue and representation throughout the U.S., as well as in Australia, Belgium, Brazil, Canada, Chile, China, France, Great Britain, India, Mexico, Scotland, Singapore and the United Arab Emirates. For more information about our company brands, operations and community involvement, visit www.shawinc.com. If you need any additional assistance or accommodation or have questions, please contact us at shaw.recruiting@shawinc.com