Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Customer Service Assistant Location: Southport (on-site) Package: Negotiable + Benefits This is a great opportunity to become a valued member of our Insurance team based in Southport. The main requirement for the role is to provide excellent levels of service to both new and existing customers, utilising strong customer service skills to ensure we maximise business opportunities. You will be joining us during this exciting period of growth, with a fantastic opportunity to build an excellent career here The Customer Service Assistant will be responsible for the maintenance of our clients, ensuring that clients amendments and renewals are completed in time, in a correct manner and are provided with all the support required to assist them in maintaining their policy. About you: The successful applicants should have at least 12 months customer service experience. Insurance experience is desirable, but this is not essential and product training will be provided. You’ll be a good communicator and have strong numerical and verbal skills. The day to day; Provide support to business clients on the most suitable levels of cover to cater for their individual insurance requirements. Manage and maintain relationships with existing clients to ensure a successful customer journey. Negotiate terms and quotations for MTA’s Highlight appropriate additional products which align to their needs Develop strong relationships with Insurers and Underwriters, understanding appetites, classes and specific niche sectors. What's on offer: A negotiable basic salary + all the normal benefits (25 days holiday, + Bank holidays, Pension, DIS, Flex Benefits, company share save scheme) A collaborative and engaging environment which is fully supportive of ongoing professional development. We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants. Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world’s largest insurance brokerages while staying true to our foundation of trust, resilience and delivering results. With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions. We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates—not employees, and leaders—not managers. Everything we do is about the greater “WE”—never “me.” While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission—always doing what is best for our customers.