Start your career in customer service with Project Estimator Looking to build a career in customer service and admin support? Join Project Estimator, part of STARK Group, and be part of a friendly, fast-paced team that helps customers save time and be more accurate when estimating their building projects. This is a great opportunity for someone who’s confident on the phone, enjoys solving problems, and wants to grow their skills in a supportive environment. We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 34 days of holiday (inclusive of bank holidays). What you’ll do As a Customer Service Assistant, you’ll help our branches, trade customers and the public get the most out of the Project Estimator tool. You’ll: Handle inbound and outbound calls, offering friendly and professional support Respond to customer emails quickly and accurately Follow up with customers to make sure they have what they need and introduce new features or services Solve customer queries and provide information about their projects or accounts Keep databases, spreadsheets and records up to date in our in-house systems Process payments and account updates Help collect customer reviews and feedback to improve our service Support the wider team with general admin and project tasks What you’ll bring We’re looking for someone who’s: Confident speaking with customers over the phone and by email A strong communicator with great attention to detail Organised and able to manage multiple tasks at once Friendly, positive and team-focused Comfortable using Microsoft Office (Excel, Word, Outlook) Keen to learn and grow within a professional environment Bonus points if you have: Previous experience in an office, admin or customer service role Knowledge of the building trade or interest in construction Experience using a CRM or customer database Why join Project Estimator Be part of a supportive, innovative company within the STARK Group Develop valuable skills in customer service, admin and account management Receive on-the-job training with clear progression opportunities Work in a friendly and inclusive team that values growth and collaboration Make a real impact helping customers save time and money on their estimating Sound like you? If you’re ready to kickstart your career and want to work with a company that prioritises our customers and colleagues - we’d love to hear from you. What's next If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best. Stark Building Materials UK is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis. Work Location: On-site, Bury St Edmunds Job Type: Full-time Company: STARK Group / Project Estimator STARK Building Materials UK comprises 14 brands, including one of the UK’s leading builders’ merchants Jewson, along with JP Corry and Normans, specialist brands Minster and Jewson Civils Frazer, as well as major timber importer and distributor, International Timber. With over 600 dedicated builders merchant branches and distribution centres, this makes us one of the UK’s largest retailers and distributors of building and construction materials. However, more importantly, our dedicated team and the high-quality products we offer make us trusted, expert partners to the industry. Together, we give our customers hassle-free access to the market-leading, sustainable solutions they need to build responsibly for the future. If you’d like to build that future with us, check out our careers page or get in touch. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. At STARK Building Materials UK, we are known for our building distribution, but in reality, it is our colleagues that drive our business forward. All around the UK, in our branches, warehouses and offices, our team give everything to make building better for our customers. We value our customers, the communities we work in and the colleagues in our team, who collectively build our business to ever greater heights every day. We strive to create a workplace where all colleagues feel safe and empowered to do their best and are comfortable to bring their true selves to work every day. We are proud that we offer all our colleagues a great place to work.