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Customer Service Advisor Yard

STARK Building Materials UK
Full-time
On-site
Stafford

At Stark UK, we believe that our greatest asset is our people! We're not just a team; we’re a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you’re looking for a place where your ideas are not just welcomed but celebrated, you’ve found your home! At Stark UK, we believe that our greatest asset is our people! We're not just a team; we’re a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you’re looking for a place where your ideas are not just welcomed but celebrated, you’ve found your home! Location –Stafford Hours - Mon to Fri 07.30 - 17.00 and every other Saturday 08.00 - 12.00 What You’ll Be Doing Acknowledge every customer, ascertain their needs and wow them with quick and efficient service Ask open questions to build strong relationships and understand our customers current and future requirements so we can support all their needs Maintain excellent standards across the counter, shop floor and yard. Operate machinery safely and carry out key operational activities such as offloading, picking, packing, restocking and loading vehicles Adhere to all company practice and policy, especially in relation to health and safety, compliance and business controls Provide advice on products and services with particular attention to cross-selling packages and services such as Build Aviator and Tool Hire Understand our approach to pricing and be able to communicate credible prices Support business initiatives to increase sales, margin & service as required Continually develop your knowledge of core and specialist product lines to meet customer needs What We’re Looking For Enthusiasm - Positivity and unyielding passion for the merchant world. Decency – Honesty, integrity, and mutual respect Team Spirit - A genuine desire to help others, working collaboratively and achieving results together. Pride - Dedication in producing top-notch results. What’s in it for you Competitive Basic Salary Performance Related Bonus 34 days holiday per year Retirement Savings Plan (Pension) – with Legal & General Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings. Work Perks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation) Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover Refer a Friend scheme Wellbeing Centre via Work Perks Why Choose Us? Quality - We’re unwavering in our commitment to providing outstanding products and service that exceed our customers’ expectations. Supportive Environment - Join a culture that prioritises your growth, with the resources and support you need to excel. We listen and learn – we know we haven’t always got all the answers – listening and learning with you is what helps provide the best service to our customers. Professional Development - We are invested in your success! Can we add this instead? You have a real chance to progress- the only limits are your own Explore our apprenticeships, training, and mentoring programs designed to elevate your career. Great Benefits - Enjoy a compelling package that includes a competitive salary, bonuses, pension schemes, and life assurance, among many other perks! Work-Life Balance - We value your well-being and offer flexible working hours and a hybrid working model to help you find your ideal rhythm STARK Building Materials UK comprises 14 brands, including one of the UK’s leading builders’ merchants Jewson, along with JP Corry and Normans, specialist brands Minster and Jewson Civils Frazer, as well as major timber importer and distributor, International Timber. With over 600 dedicated builders merchant branches and distribution centres, this makes us one of the UK’s largest retailers and distributors of building and construction materials. However, more importantly, our dedicated team and the high-quality products we offer make us trusted, expert partners to the industry. Together, we give our customers hassle-free access to the market-leading, sustainable solutions they need to build responsibly for the future. If you’d like to build that future with us, check out our careers page or get in touch. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. At STARK Building Materials UK, we are known for our building distribution, but in reality, it is our colleagues that drive our business forward. All around the UK, in our branches, warehouses and offices, our team give everything to make building better for our customers. We value our customers, the communities we work in and the colleagues in our team, who collectively build our business to ever greater heights every day. We strive to create a workplace where all colleagues feel safe and empowered to do their best and are comfortable to bring their true selves to work every day. We are proud that we offer all our colleagues a great place to work.