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Customer Renewal Manager

SailPoint
Full-time
On-site
Unknown

As the leader in Identity Security, SailPoint continues to grow globally. And as we look to expand our global presence, we are always looking for talented sales minded individuals to help support these efforts. We are a US based, publicly traded company, headquartered in Austin, Texas. SailPoint is not only the leader in the cloud enterprise space, our governance security solutions secure and enable thousands of companies worldwide. This would be a remote setting role based anywhere in the UK We are seeking an experienced, highly motivated Customer Renewal Manager to be a part of our client-facing organization. This position is responsible for providing end to end renewal execution support. In this role as Customer Renewal Manager, you will work closely with Customer Success, Sales, Marketing, IT and Finance teams to plan, develop, implement, and execute all things renewal. Responsibilities: Provide end to end renewal execution support; maintain knowledge of commercial negotiation, product portfolio and entitlement metrics, and support on transactional steps related to renewals and amendments. Leverage internal SailPoint networks to navigate cross-functionally and regionally. Possess knowledge of SailPoint Terms and Conditions. Knowledgeable in commercial metrics and forecasting principles. Ensure data integrity of renewal opportunities. This includes collaborating with Deal Desk, Contracts and Sales to ensure quoting, contracts, and. subscriptions are all up to date. Provide management with regular status updates, summaries of highly complex issues, and accurate visibility to forecasted attrition and escalate as needed Required Skills/Experience: Bachelor’s degree or equivalent comparable experience 3+ years experience in customer facing role with ability to influence different stakeholders using strong relationship and communication skills. Previous experience managing SaaS Subscription renewals process ideal Commercial negotiation experience with a proven record to meet or exceed renewal revenue goals Forecasting experience with the ability to forecast accurately Work effectively in a team environment and generate high impact results measure by renewal bookings Ability to work through multiple SailPoint commercial software systems Communicate clearly both orally and in written form and proven ability to build strong relationships Proven ability to organize and prioritize tasks while being process oriented Highly organized with strong attention to detail SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact applicationassistance@sailpoint.com or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations. NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint. SailPoint is a leading provider of identity security for the modern enterprise. Enterprise security starts and ends with identities and their access, yet the ability to manage and secure identities today has moved well beyond human capacity. Using a foundation of artificial intelligence and machine learning, the SailPoint Identity Security Platform delivers the right level of access to the right identities and resources at the right time—matching the scale, velocity, and environmental needs of today’s cloud-oriented enterprise. Our intelligent, autonomous, and integrated solutions put identity security at the core of digital business operations, enabling even the most complex organizations across the globe to build a security foundation capable of defending against today’s most pressing threats. The employment policy of SailPoint is to provide equal opportunity to all persons, and it is SailPoint’s policy to take affirmative action to employ and advance in employment protected veterans and individuals with disabilities. It is SailPoint’s policy to recruit, hire, train and promote qualified individuals in all job titles, and ensure that all other personnel actions are administered without regard to race, color, religion, national origin, sex, military and/or veteran status, disability, or other legally protected status, and we will ensure that all employment decisions are based only on valid job requirements. SailPoint does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986. Employees and applicants shall not be subjected to harassment, intimidation, threats, coercion, or discrimination because they have engaged in or may engage in any of the following activities: Filing a complaint; Assisting or participating in an investigation, compliance evaluation, hearing, or any other activity related to the administration of the affirmative action provisions of Section 503, VEVRAA, or any other Federal, State or local law requiring equal opportunity for individuals with disabilities or protected veterans; Opposing any act or practice made unlawful by Section 503, VEVRAA, or their implementing regulations in this part, or any other Federal, State or local law requiring equal opportunity for individuals with disabilities or protected veterans; or Exercising any other right protected by section 503, VEVRAA or their implementing regulations. SailPoint will also provide reasonable accommodation to known physical or mental limitations of an otherwise qualified employee or applicant for employment, unless the accommodation would impose undue hardship on the operation of our business. SailPoint’s affirmative action program contains an audit and reporting system which enables us to measure the effectiveness of our program, indicate any need for remedial action, determine the degree to which our objectives have been attained, determine whether protected veterans and individuals with disabilities had had the opportunity to participate in company-sponsored activities, measure our compliance with the program’s specific obligations, and document actions taken to comply with these obligations.

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