Customer Onboarding Manager (France)

🚛 ABOUT QARGO Qargo is a cloud-based (SaaS) Transport Management Platform. We are a scale-up based in London and Ghent (Belgium), rapidly expanding across Europe. The platform is an ‘all-in-one system’, handling everything from initial order entry to final invoicing. It optimises planning and has a built-in AI feature that automates lengthy manual tasks. Qargo is designed to help modern logistics operations run more efficiently, while increasing profitability and sustainability. We’re looking for a Customer Onboarding Manager to join our team in France. If you’re looking for a role with responsibility, ownership, and the opportunity to make a real impact, this could be the perfect fit for you. 💼 ABOUT THE ROLE As Customer Onboarding Manager, you’ll guide our customers through the onboarding journey and ensure they experience a smooth and valuable implementation of Qargo. You’ll be their trusted advisor, helping them optimise their workflows while acting as the bridge between customers and our internal teams. This is a remote role based in France. To make travel to customers and internal teams easier, the role is especially well-suited for candidates located in the Central or Southern regions of France. That said, we warmly welcome applications from anywhere in the country. 🔑 KEY RESPONSIBILITIES * Build strong relationships with customers, understanding their workflows and needs. * Guide customers through onboarding, ensuring smooth software implementation. * Act as the first point of contact for support, checking in regularly to ensure satisfaction. * Continually improve our solutions guide and knowledge base. * Document findings in a structured way and share insights with other teams. * Support pre-sales by analysing potential client needs and providing technical input during demos. * Collaborate closely with engineering, sales, and product teams. * Travel regularly across the country to meet customers. ✅ SKILLS & EXPERIENCE * Experience in the transport industry, ideally in an operational role (e.g. transport planner), is a must. * A self-starter who takes initiative and enjoys variety in tasks. * Strong communication skills with both technical and non-technical audiences. * Customer-obsessed, always striving for the best client experience. * Proactive, organised, punctual, and flexible—thriving in a fast-paced scale-up environment. * Fluent in English and French. 🤝 WHAT WE OFFER * A competitive salary package. * A role with real responsibility, ownership, and impact. * The chance to be part of our Dream Team, with opportunities to grow alongside Qargo. * A flexible working environment -------------------------------------------------------------------------------- 💡 We’d love to get to know you beyond your CV - so part of the application includes a short 2-3 minute video presentation. It’s a great way for you to introduce yourself and share what excites you about this role!