We’re looking for a Customer Onboarding & Implementation Lead to join us in Bradford, on a 12-month fixed-term contract. This role offers hybrid working, with two days based in the office each week. As an experienced Functional Lead you will manage the full lifecycle of deploying business systems, software applications, or enterprise solutions. In this role, you will be responsible for planning, coordinating, and executing implementation activities — ensuring timely delivery, stakeholder alignment, and optimal performance throughout the rollout process. As the primary liaison between stakeholders, technical teams, and end users, you will translate business requirements into actionable implementation plans, ensuring solutions are delivered effectively and meet organisational needs. By developing a deep understanding of both our customer and the Deel platform, you will drive high-quality outcomes within agreed timelines. Your strong communication and stakeholder management skills will be key in engaging with customers and internal operational teams, working collaboratively with the Project Specialist to ensure successful delivery. What will you be doing? Seamlessly onboard customers with a focus on long-term partnership, growth, and success Develop deep expertise in Deel’s product suite to effectively support customers throughout their journey Deliver personalised onboarding support, guidance, and training to ensure customers are fully equipped from day one Plan and execute with go-live dates in mind, proactively identifying opportunities and adapting to drive results Serve as a trusted advisor to customers, offering product knowledge, training, and performance reviews to ensure successful adoption and usage Facilitate system training sessions to build customer confidence and understanding, sharing best practices and preparing them for future success Act as the customer’s advocate by gathering feedback on products and operations, and sharing insights with internal teams to drive continuous improvement and excellence in onboarding and implementation We tend to look for people with: Essential: Proven experience in onboarding new customers with varying levels of complexity and bespoke requirements Strong knowledge of HRIS architecture, data governance, and security principles Exceptional communication and interpersonal skills, with the ability to influence and engage stakeholders and customers across all levels Demonstrated ability to manage relationships effectively, simplifying complex scenarios into clear, actionable paths to success Skilled in gathering and translating business requirements into functional specifications, and developing realistic implementation plans and timelines Expertise in Change Management, with a track record of delivering customer-focused solutions and enhancing end-user experience through detailed planning and continuous improvement Experience working in a fast-paced HR and Payroll environment, with a passion for supporting operational growth Desirable: PRINCE2 certification (Project Management) Certified Business Analyst Professional (CBAP) ERP-specific certifications (e.g., SAP Functional Consultant, Oracle Fusion, Workday HCM) Agile/Scrum certifications (e.g., Certified ScrumMaster (CSM), SAFe) What’s in it for you? Competitive salary 25 days annual leave with the option to purchase 5 more Access to wellbeing and mental health benefits such as the Calm app, personal medical, critical illness cover and dental insurance Matched pension contribution up to 10% 24 hours of paid Volunteer Time Off Discounted gym and wellness memberships Access to our car benefit scheme Access to our online learning platform to continue to develop and grow your career with us The chance to join an innovative, fast-paced and passionate team Who we are: Liberty Blume, a Liberty Global company, is a rapidly growing business services provider, specialising in tech-enabled back-office solutions. Our mission is to deliver efficiency, scale and value to our customers through Business, Procurement and Financial Solutions. If you’re curious, customer centric and enjoy being one step ahead, join us on our scale up journey and unlock your freedom to grow! Liberty Global is an equal opportunity employer. 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