Location: Lancaster House and Hybrid Salary: depending on skills and experience Contract: 12 months FTC At Anglian Water our values are that together, we will: Build trust, do the right thing, and we are always exploring Who we are? Integrated Maintenance, repair and development services (IMRDS) is the team that maintains our water supply systems, repairs emergencies like water bursts and develops new ways to better service our customers. This area of Anglian Water has a whole host of roles and opportunities available, from operational frontline work to project management, data analysis and more. IMRDS is part of the Embedded Alliance within Anglian Water, which means they work together with other organisations to form a partnership of skill sharing and using the best person and team for the job. If you want to join a team that is rapidly expanding, full of growth opportunities and networking opportunities with partner organisations, join us. What will you be doing as a Customer Leakage Support Agent? The Customer Leakage Agent is an important customer 1st contact role for our leakage and customer measures of excellence targets. Your role will be to ensure that we operate strictly to our established policies and procedures, and you are a guide to help lead the customer through a journey that can at times be a difficult and frustrating journey. You will have the opportunity to work with the wider Anglian Water team, liaising with relevant departments to organise and schedule inspections once remedial work is completed, working with the legal team to ensure legal obligations are adhered to and building strong working relationships with operational staff who have reported the customer leak. What attributes are required? To join us, you should have experience in dealing with challenging and difficult customers on the telephone. Be confident or have the experience of communicating professionally via email or letter. Have the ability to adapt and challenge effectively, and work to tight deadlines. We would like you to have a good level of IT literacy, excellent communications skills both written and oral. Experience of spreadsheets, databases and PowerBI are beneficial but not essential. What benefits do we offer? Our people are important to us and we want to make sure that we reward and recognise all of the great work that they do, here are some of the benefits on offer: Bonus scheme Private health care Competitive pension scheme 25 days annual leave rising with length of service Flexible benefits to support your wellbeing Flexible working (dependent on your role) Plus lots more! Inclusion is for everyone and we are an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an environment where all our colleagues feel they belong. We are passionate and committed to the learning and development of our people making sure they have the right skills and knowledge to be successful and to help achieve their potential. We also take Health and Safety very seriously in everything that we do. If you feel this is the next move for you to with start your career or continue to enhance your career with Anglian Water then please apply today! Closing date: 5th December 2025 #loveeverydrop We are committed to reflect the diversity of the communities we serve in both our workforce and our supply chain partners to help us to understand and meet the needs of our customers. We are passionate and dedicated to the learning and development of our people, making sure they have the right skills and knowledge to be successful and to help achieve their potential. We want to give everyone equal access to our recruitment process. If you have a disability or long-term condition, including neurodiversity and mental health conditions, we’ll support you throughout your application, and make any adjustments to make sure your disability or long-term condition is not a barrier to recruitment. If you need any support, please get reach out to our team resourcing@anglianwater.co.uk’ To apply, you’ll need your up-to-date CV, we also recommend uploading a cover letter – tell us what has made you apply and what skills you can bring to the position. We will be in touch after your application has been reviewed, following the closing date. If you are offered a job with us, you’ll be subject to the relevant employment checks for your role, which could include references, driving licence check, DBS Check as well as your right to work in the UK. More information about how we look after and use your information can be found in our Privacy Notice. Become a part of Anglian Water’s future and join us on our journey as we live through our values to build trust, do the right thing, and are always exploring, to bring environmental and social prosperity to the region.