Are you passionate about delivering gold-standard eye care and supporting a professional clinical team? Do you thrive in a fast-paced environment and love helping others grow? If so, we’d love to hear from you! We’re looking for a Customer Care Manager to join our Ebbw Vale store - someone who lives and breathes our Specsavers values and is committed to providing a Total Care experience for every patient. This is a full-time position, with mandatory weekend working across 5 days. As our Customer Care Manager, you’ll play a vital role in ensuring our clinics run smoothly and our patients receive the best care possible. Your responsibilities will include: Clinic Administration: Confirm patient attendance, manage bookings, and maintain GDPR compliance. Clinic Management: Prepare patients for exams, manage clinic flow, and support seamless transitions to retail or dispensing teams Specialist Clinical Expertise: Receive full training to become a certified Clinical Technician, including drug instillation and advanced screening services (OCT, fundus photography, IOP, etc) Team Leadership: Train and develop team members, monitor clinical KPIs (e.g. OCT uptake, CIPD), and support store-wide improvements Innovation & Trials: Lead the implementation of clinical trials and pilot schemes, working closely with the Optometry Director and wider team What we are looking for Experienced in multitasking and managing high-volume environment Passionate about patient care and continuous self-development Familiar with retail standards and business operations A natural leader who thrives on improving processes and supporting others No prior clinical experience is required – full training will be provided. However, experience in optics or healthcare is highly desirable. What’s on offer? Basic salary of £30,000 per annum (upon full training) Full time position Mon-Sun across 5 days, including weekend working 30 days annual leave entitlement including bank holidays Your birthday off Fully funded Clinical Technician Certification Sick pay Enhanced maternity pay Clear path for managerial development Access to WeCare, Headspace & more Corporate access to PureGym For further information about this role please contact thomas.shrewsbury@specsavers.com