To support our Customer Care team we are searching for a Customer Care Consultant Italian to be based in our London office.WHAT YOU WILL DO Act as a brand ambassador for the LuxExperience group ensuring an outstanding service and shopping experience to build lasting relationships with our customers Assist German and Italian speaking customers with their enquiries via phone, email and web messaging, always adhering to service levels Provide personalised, accurate responses to proactively anticipate and prevent future barriers for a seamless customer experience Adherence to processes and guidelines for consistent and efficient customer resolution, using order management systems and customer care tools to obtain information Maintain customer relationships, complete follow up as required to offer Customer Care support post-order Customer centric approach required; highlight negative customer impacts Convert product enquiries to orders whilst introducing additional product options for an enhanced customer experience Collaborate professionally with internal colleagues and departments Attend training sessions to expand your Customer Care knowledge, always representing Customer Care and LuxExperience with the utmost professionalism Escalate potential complaints to your manager for support and efficient resolution WHO YOU ARE Previous experience in customer facing luxury sales and service, ideally in a contact centre environment Native level proficiency in English and Italian (written and spoken), additional fluency in French, German or Spanish is a plus Excellent communication skills, capable of building rapport with customers Takes initiative, able to handle complex customer issues and adhere to customer data regulations Proficient with Microsoft Office, displays strong computer and keyboard skills Professional, well organized and a good team player - flexible, reliable and consistent Must demonstrate an appreciation and understanding of the importance of customer care as a function within the business Excellent attention to detail, articulate with good spelling and grammar WHAT WE OFFER Performance bonus schemes dependant on the type of role you are in A pension that both you and the company contribute too A portal with an array of discounts on things like theme park and cinema tickets Our famous staff discount along with exclusive staff sales Private healthcare for you and your family A chance to be part of a fun and caring team that support each other