Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details This role is in support of Cencora’s third-party logistics service in the UK through our Alloga business. Role Summary As a Customer Care Advisor, you will play a vital role in ensuring that all orders placed at Alloga UK are processed with precision and promptness. Your expertise will be key in resolving queries effectively, contributing to our commitment to exceptional customer satisfaction. Job Details Location: South Normanton, Derbyshire, DE55 Hours of work: 40 hours per week, working on a rotating shift pattern between the hours of 8.30 and 5.30, Monday-Friday Salary: £26,953.56 Responsibilities Deliver outstanding customer care to guarantee maximum satisfaction and build lasting relationships. Stay informed about Alloga UK policies and procedures to provide accurate information. Alert your Supervisor or Manager to any instances requiring special attention. Answer all incoming calls within 7 seconds, demonstrating our commitment to responsiveness. Manage all Alloga UK email inboxes daily to ensure timely communication. Collaborate with other Customer Care areas to provide seamless support. Prioritise tasks effectively to meet the demands of our clients. Handle urgent order requests with care and efficiency. Liaise with operational colleagues on special order requests to provide tailored solutions. Process orders within agreed timescales, ensuring timely delivery. Complete and share client reports daily, within agreed timescales, to maintain transparency. Process orders accurately in accordance with our Standard Operating Procedures (SOP). Ensure urgent orders are completed in line with the SOP to meet customer needs. Carry out client-specific processes as required, ensuring a personalised touch. Communicate with clients professionally to foster strong relationships. Utilise Crystal and Portal 3 reporting systems to provide valuable customer and client insights. Collaborate with the Finance Department regarding account or pricing issues to resolve queries efficiently. Process export orders as needed, expanding our reach. Address Electronic Data Interchange (EDI) rejections promptly to maintain workflow. Be open to carrying out any reasonable requests as determined by Management. Attend client meetings when requested to represent Alloga with professionalism. . Education Minimum requirements: GCSEs or equivalent in Mathematics and English Desirable: National Vocational Qualification Level 2 or equivalent Work Experience Previous customer service experience is desirable Skills and Knowledge Strong numeracy and literacy skills to handle customer queries effectively Proven ability to use initiative and work independently Exceptional customer care skills that create positive experiences Professional telephone manner that reflects our brand values Proficient keyboard skills for efficient order processing Meticulous attention to detail to ensure accuracy in all tasks Strong communication skills to engage with clients and colleagues Intermediate knowledge of Microsoft Word, Excel, and Outlook What Cencora offers Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements. Full time Affiliated Companies Affiliated Companies: Alliance Healthcare Management Services Limited Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health. Recruitment scams are on the rise and the intent is to target individuals looking for employment opportunities. To protect yourself, we urge you to be vigilant and follow these guidelines. 1.) Research the Company: Thoroughly research any company before applying or sharing personal information, check their website, read reviews, and verify their legitimacy. 2.) Be Wary of Unrealistic Promises: Exercise caution If a job posting offers high salaries and minimal qualifications. Legitimate jobs will have realistic expectations and provide detailed job requirements. Jobs at Cencora can be found on Cencora.com/careers 3.) Guard Your Personal Information: Only share sensitive information after vetting the employer’s credibility. Avoid sharing your Social Security number, bank account details, or identification documents during the application process. Cencora does not request this information as part of the employment application. 4.) Avoid Upfront Payments: Legitimate employers do not require payment during the hiring process. Be suspicious if you are asked to pay for training materials, processing fees, or background checks before securing a job offer. Cencora will never ask you for payment information during the hiring or onboarding process. 5.) Verify Communication Channels: Scammers often use free email services or chat platforms without providing an official company contact information. Cencora recruiters will have an email address ending in @cencora.com, @alliance-healthcare.net, @alliance-healthcare.co.uk, alliance-healthcare.fr or alliance-healthcare.ro Remember to stay vigilant and informed about common scam tactics to reduce the risk of falling victim to fraudulent employment schemes. If you believe you have encountered a job scam posing as a Cencora opportunity, please report it immediately to: GlobalTalentAcquisition@Cencora.com