The CSS Leader will work collaboratively as a member of a site team to plan, organize, coordinate, control and evaluate the daily activities of Customer Services under the supervision of the Site Manager. The Leader will be accountable to direct and manage staff to ensure the provision of services meets customer needs and complies to all legislated and best practice standards. 1. Post-secondary education including leadership courses 2. Recent (3-5 years) supervisory experience preferably in a hospital environment 3. Previous experience providing adult education and working in a union environment 4. Working knowledge of the Occupational Health and Safety Act 5. Solid understanding of client-centered service and service excellence. 6. Effective presentation and writing skills and intermediate computer skills 7. Demonstrated excellent interpersonal, communication and team-building skills 8. Demonstrated leadership skills and the ability to work effectively in a team environment. 9. Demonstrated ability to supervise numerous and diverse activities, organizing and prioritizing appropriately to meet demands and expectations 10. Demonstrated ability to analyze, problem-solve, make recommendations for change, implement and evaluate 11. Evidence of commitment to continuous education