Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: Responsibilities include managing a moderate to complex structured portfolio and ensuring adherence to Credit Policy, process, procedures and regulatory guidelines including GMS, Credit Risk, PMRC, etc. Demonstrates a thorough understanding and adherence to policies, processes, guidelines and applicable regulatory requirements. Monitors credit compliance through the timely collection of all required financial information, resolves documentation, collateral, past due exceptions and credit servicing problem resolution. Ensures data integrity in primary systems supporting our Global Commercial Bank lines of business; CreditCenter, GMS, GUS, etc. Acts as primary liaison with client, client team, and Credit Services, managing the facilitation of credit originations, approvals, documentation, bookings, fee collection and renewals. Delivers practical innovative resolutions to clients and business partners. Demonstrates ability to balance portfolio management with participation in work-groups. Successfully manages multiple priorities with minimal supervision or oversight. Transfers knowledge of business to others by mentoring / coaching. Responsibilities: Manages the facilitation of credit originations, approvals, documentation, bookings, fee collections, and renewals Collaborates and negotiates with Line of Business partners to foster relationships, credibility, and trust Monitors credit compliance and timely collection of all required financial information, collateral, past due exceptions, and credit servicing problems Serves as a primary liaison with clients and Credit Services to address any questions and/or responses, while delivering practical innovative resolutions Experience with financial documentation review, including tax returns, financial statements, and ownership of business Working knowledge of credit Credit and Risk Assessment Required Qualifications: Customer support experience including outbound or inbound phone experience Clear and concise verbal and written communication skills Sound judgment, logical reasoning and exhibits a strong drive for results and success Operate effectively in a virtual team environment across geographic boundaries Efficient organizational skills, time management and attention to detail Can effectively collaborate/negotiate with business partners and assigned team to foster solid partnerships, teamwork, credibility and trust Adaptability to change and desire to learn. Self-starter Word and Excel abilities Team Player Strong leadership and decision making ability Strong attention to detail and follow up skills Desired Qualifications: Minimum 2 years Small Business or Business Banking Credit Experience Skills: Credit Documentation Requirements Collaboration Customer and Client Focus Decision Making Policies, Procedures, and Guidelines Relationship Building Financial Analysis Recording/Organizing Information Prioritization Analytical Thinking Attention to Detail Business Acumen Oral Communications Written Communications Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - MA - Waltham - 1025 Main St - 1025 Main St - Waltham (MA6536), US - NY - Elma - 611 Jamison Rd - (NY7507) Pay and benefits information Pay range $27.44 - $38.46 hourly pay, offers to be determined based on experience, education and skill set. Predictable pay This role is compensated with a base salary and is not incentive eligible. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve. Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure. Please review the resume writing and interviewing tips provided below to help prepare you for your next career opportunity. Getting started Regardless of the position you are interested in, the starting points to building your resume are the same: 1. Determine the job or types of jobs you want to do and research their responsibilities and qualifications. 2. Think about why you can do the job and make a list of your skills that are relative to the job. 3. Identify experiences or accomplishments that show your proficiency in the skills required for the job. 4. Summarize your abilities, accomplishments and skills into a brief, concise document. Considerations when writing a resume • Do be brief. Resumes should be 1-2 pages in length. • Do be upbeat and active in your wording. • Do emphasize what you have done clearly and concretely. • Do be neat and well organized. • Do have others proofread and critique your resume. Spell check. Make it error free. • Do use high quality, white or light colored 8½ x 11 paper. Use a laser printer if possible. • Don't be dishonest, always tell the truth about yourself in the most flattering light. • Don't include salary history or requirements. • Don't include references. • Don't include accomplishments that do not support your professional goals. • Don't include anything that isn't relevant. (For example, don't mention your fondness for swimming unless you want to work on the water.) • Don't use italics, underlining, shadows or other fancy treatments. Seven steps to a successful interview 1. Anticipate –Put yourself in the interviewer's position. What do you believe the interviewer is most interested in? Why do you think you have been invited to interview? 2. Research –What are the primary functions of the line of business? What are the success factors for the job? Is there a job description available? 3. Assess –Think about your skills, abilities, knowledge, interests, traits, values and accomplishments. Match them to what you know about the job. Consider which ones you should highlight. 4. Prepare Answers –Think about what the interviewer may ask, determine what the best answer is and write it down. 5. Prepare Questions – Interviewing is a two-way street. By asking thoughtful questions, you communicate your interest and learn a lot about the job. Choose two or three questions to ask your interviewer. Avoid asking a lot of questions about vacation time or breaks. 6. Practice – It may seem awkward, but it is the best way to come across well in an interview. Practice your own "great responses" with others or in front of a mirror until you appear relaxed and at ease. 7. Follow-up – Send a brief follow-up letter to the interviewer. Keep in mind that the many job searchers will not send a follow-up letter. Sending one can become a competitive advantage. Pay Transparency - https://careers.bankofamerica.com/en-us/pay-transparency Privacy Statement - https://careers.bankofamerica.com/en-us/privacy-notice