Job Description: Content QA Specialist Location: Bedminster Down, Onsite Salary: £24,000 per annum Are you looking for an exciting career in the technology industry? Likewize is the premier global boutique for device protection and pre-owned solutions. From phones to smart home devices, we care for the tech that powers everyday life. Job Profile Do you have an eye for detail and a passion for ensuring high-quality content? Are you ready to play a vital role in delivering the best support content for global brands? We are seeking a Content QA Specialist to join our team. This role is focused on testing and validating various types of content to ensure accuracy, relevancy, and usability. As a Content QA Specialist, you will collaborate closely with internal teams to improve content quality, identify gaps, and process feedback-driven content updates. You will also help maintain live environments, conduct pre-production testing, and ensure our content meets the needs of users and stakeholders. About the role: Content Quality Assurance Test and review various types of content for accuracy, spelling, and grammar. Validate content to ensure it is valuable, helpful, and relevant to users. Perform hygiene testing on live environments to identify and resolve content issues. Collaboration and Workflow Work with content creators and other teams to ensure content aligns with briefs and standards. Provide actionable feedback to content teams based on testing results. Collaborate on planning new content, including contributing ideas for scripts and enhancements. Content Optimisation Identify gaps in content and propose solutions to address them. Process agent feedback and product requests to ensure content meets real-world needs. Regularly review and update existing content to improve clarity and usability. Release Management Conduct weekly change testing across pre-production and production environments. Collate and distribute release notes for clients, ensuring clear communication of updates. Role and Responsibility: Ownership Take ownership of assigned QA tasks, ensuring deadlines are met and standards upheld. Maintain documentation of testing results and feedback provided to content teams. Operational Excellence Adhere to established QA processes to maintain consistent quality across all content. Stay informed about best practices for content creation and delivery. Contribute to a culture of quality and attention to detail within the team. Regularly evaluate customer journeys and content to identify opportunities for improvement. Respect the value of information by following Likewize's data protection / information security policies and procedures Key Skills and Qualifications: Experience Content proofreading or quality assurance experience Basic understanding of content management workflows or testing environments preferred Knowledge and Skills Excellent grasp of spelling, grammar, and language accuracy. Strong organisational and time management skills. Attention to detail with a commitment to high-quality content standards. Personal Attributes Proactive and confident, with a strong sense of responsibility for content quality. Collaborative mindset, with the ability to communicate effectively across teams. Self-motivated, eager to learn, and adaptable in a fast-paced environment. What do we offer? At Likewize, we care about you and your progression. We offer: 22 days annual leave (Excluding Bank Holidays) A supportive and collaborative culture A fun and dynamic work environment A range of learning and development opportunities Health Cash Plan, covering Dental, Optical, Prescriptions, Health & Wellbeing, Maternity Antenatal appointments & adoption Access to a GP at any time, with prescriptions delivered to your home or work Enhanced Maternity, Paternity & Adoption My Perks that have hundreds of offers available with exclusive discounts and cash back on purchases A fully paid Employee Assistance Programme Free onsite car parking Employee Discounts Cycle 2 work scheme Holiday buy back scheme, the opportunity to buy up to five extra days of annual leave Ensure Fairness & Embrace Differences We believe in fairness – so much so that Fair is one of our core values. To us, fair means being straight up and honest, and impartial and appropriate in our interactions; it means that we embrace diversity and are respectful and inclusive to everyone. We know being diverse and inclusive goes beyond fairness. In fact, its fundamental to how we win. It takes all of us, with all our different points of view and experiences, to deliver for Likewize. Together we are committed to creating a work environment where differences are celebrated and are essential to our success. We are a Disability Confident employer and are committed to creating an inclusive and supportive environment for all. We actively encourage applications from individuals with disabilities and will make reasonable adjustments throughout the recruitment process and in the workplace to ensure accessibility and equal opportunity. If you require any accommodations during the application or interview process, please let us know — we’re here to help. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. It has come to our attention that fraudsters have been posing as Likewize employees and contacting job-seeking candidates regarding potential job opportunities with Likewize. These fraudulent messages sometimes include a request for payment and confidential personal information. Likewize does not ask candidates for any sort of payment or other highly confidential financial information. Only positions posted to the Likewize Careers website are valid and legitimate. If that excites you, come join our team of extraordinary innovators. Apply today! When your tech goes wrong, Likewize makes it right. Likewize offers the most comprehensive protection against any technology disruption. Whether a device is lost, stolen, damaged, malfunctioning, in need of an upgrade or the user does not know how to do something, Likewize provides the solution. Trusted by the world’s largest brands, telcos, and banks, looking after approximately a billion of our customers’ customers. We operate in over 30 countries, resolving 250 million problems each year across insurance, warranty, repairs, trade-ins, recycling and premium tech support.