Management Level G We are Lenvi, and we are committed to becoming the go-to credit and analytics platform in our chosen markets, driven by a strong focus on our people, products, and clients. We support a broad range of household named clients, providing lending platforms and analytics solutions to both commercial and consumer businesses. Our capabilities span multiple asset classes, including invoice discounting, retail finance, unsecured lending, SME funding, and mortgages. Our Values Statement We epitomise the values of being bold, insightful, energetic, and curious. Embracing calculated risks, thinking deeply, bringing enthusiasm, and constantly seeking knowledge. These values fuel our innovative spirit, drive our growth, and enable us to make a positive impact on our stakeholders. Role Summary As an FCA-regulated business, maintaining robust systems and controls is fundamental to how we operate, ensuring our processes remain effective, compliant and customer-focused. This role plays a key part in providing independent oversight of regulatory requirements, identifying risks and ensuring appropriate remediation or mitigation is implemented. It delivers second-line Quality Assurance and monitoring of written and verbal communications, while supporting the Head of Compliance in embedding a strong culture of risk awareness, delivering the annual compliance plan, and continuously improving policies and processes to achieve good customer outcomes. Please note that this role will be based at our Leeds office, with a minimum requirement of two days per week working on site. What you will be doing Conducting Thematic Reviews in line with FCA's guidance to identify risks, assess regulatory effectiveness, promote best practice and suitable customer outcomes PEPs and Sanctions screening and discounting to identify and report high risk customers Process DSARs and other data/information requests in accordance with GDPR requirements Monitoring Compliance Inbox and provide guidance on queries raised alongside maintaining relevant registers Maintaining AML risk register, and escalate suspected patterns for further investigation Support QA officers with quality monitoring and assigning appropriate remediation work to relevant colleagues across operations Analyse risk and correctly identify appropriate remedial action to support fair customer outcomes Conducting effective root cause analysis to support necessary improvements that feed into various business areas policies and process changes Ensuring actions are effectively tracked to satisfactory resolution where remediation is required Ensuring that the Quality Assurance scorecard aligns to the Consumer Duty and other internal/external requirements and delivers good outcomes for customers Providing MI to the Head of Compliance on relevant assurance outcomes Providing feedback to Team Leaders on the outcomes of the monitoring with clear guidance on the areas of improvement and coaching Identifying areas of improvement or training with potential solutions. What we want from you At least 2 years’ experience working in a compliance or risk department. Subject matter expertise in one or more of the following: regulated mortgage sales, risk management, FCA regulations (MCOBS, BCOBS, ICOBS), ICO requirements (GDPR, breach reporting/handling), or Ofcom. Experience in communicating effectively and directly to senior and/or exec level people on Compliance matters, Experience within a regulated environment ideally financial. Confident in communicating directly with senior and executive stakeholders on compliance matters. Quick to learn, able to apply new knowledge effectively, and share it when needed. Capable of managing objections or conflicts and proposing appropriate solutions. Skilled at building strong relationships and integrating well within existing teams. Detail-oriented, methodical, and able to prioritise workload to meet tight deadlines in a changing environment. Proactive, analytical, and comfortable working under your own initiative to solve problems. CeMAP or other equivalent qualifications are desirable. (Applicants that do not have these qualifications may be required to gain these in future) What you get in return Annual Leave: 29 days holiday + 8 bank holidays, with the option to buy extra days through salary sacrifice. Flexible Benefits: A cash payment annually (£250) to use towards benefits such as dental insurance, gym memberships, or additional holidays. Life Assurance: x4 annual salary. Company Sick Pay: Up to 2 months full pay and 2 months half pay (after probation). Pension Scheme: Matched contributions up to 10% (for a total of 20%). Retail Discounts: Save with major retailers through our EQ Wins program. Parental Leave: Maternity/Adoption Leave: 3 months full pay, with a return-to-work bonus. Our Diversity Statement At Lenvi we encourage individuals from all walks of life, without exception, to join our team. We know diversity fuels innovation and creativity, so we welcome applications from anyone, with any background. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks. Our people and platforms connect businesses with markets, engage customers with their investments and allow organisations to grow and transform. Our vision is to help businesses and individuals succeed, creating positive experiences for the millions of people who rely on us for a sustainable future. We provide share registration, deliver services for reward and benefits and develop solutions for customer management in regulated industries. Our work with some of the most significant organisations in the UK and US means we engage with 29 million of their shareholders, pensioners and employees.