New York, New York - Hybrid Salary range: $90,000 - $130,000 **Salary will be commensurate with experience** The Commercial Banking Operations Officer directs a team of specialists whose primary responsibility is to deliver operational support to Business Development/Relationship Managers within Apple Bank’s National Deposits Group (NDG). These managers are tasked with managing and growing client portfolios by promoting and selling cash management products and services. The Officer ensures effective risk mitigation, upholds robust internal controls and security protocols, and maintains high standards of client service and process efficiency. This position requires extensive knowledge of complex financial products, as well as the capacity to foster and sustain strong professional relationships. ESSENTIAL DUTIES & RESPONSIBILITIES Collaborate with the FVP, Cash Management Sales/Operations Manager to oversee operational processes, internal controls, security measures, and other functions within NDG banking. Supervise daily activities of specialists providing operational support to department revenue generators. Assist in developing operational policies and procedures. Coordinate with NDG leadership to implement policies, procedures, and system changes. Act as a point of contact for other areas of the Bank such as Anti-Financial Crime (AFC), Legal, Compliance, and Internal Audit. Conduct operational reviews to support positive audit outcomes. Work with relevant partners across the organization to address client needs; research and resolve client issues requiring interaction. Maintain compliance with internal policies, security protocols, and federal/state regulations related to deposits. Oversee quality control of deposit accounts, risk management, and account documentation. Manage operational concerns and coordinate with the Cash Management Sales/Operations Manager to support efficient operations. Handle account opening, review, and uploading to applicable systems and archives. Examine account documentation to verify completion within required time frames. Complete additional assigned duties. SKILLS, EDUCATION, & EXPERIENCE Bachelor’s degree or an equivalent combination of education and relevant operational/cash management experience is preferred. Minimum of 5 years of pertinent professional experience required. Proven experience overseeing direct reports. Comprehensive understanding of complex financial instruments. Strong knowledge of bank operations, including risk management, regulatory compliance, anti-money laundering (AML), and fraud/loss prevention protocols. Excellent written and verbal communication skills, with the ability to interact effectively with clients, peers, and senior management. Superior presentation abilities. Demonstrated proficiency in managing audit reviews. Experience in drafting and updating policies and procedures as necessary. Exceptional attention to detail and proven capability to handle multiple tasks concurrently. Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Visa sponsorship not available. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes. Since 1863, Apple Bank has been a stable banking presence in New York City and its surrounding communities. We seek to put the best interests of our customers first and to manage our company prudently and responsibly. When you join the Apple Bank team, you’ll be working with a group of dedicated and talented professionals focused on delivery of an outstanding customer experience. For more than 160 years, Apple Bank has been invested in our customers and communities, striving always to put their best interests first. Along the way, our employees have been the key to our success. Whether you’re just beginning, continuing or changing your career, Apple Bank offers a range of career opportunities. We’ll support you in developing your potential to the fullest, while you contribute to our growth and success. Apple Bank's employment policy is to provide equal opportunity to all persons. The Bank prides itself in having a diverse and inclusive workforce. No employee or applicant for employment will be discriminated against because of race, color, citizenship status, religion, sex, sexual orientation, creed, national origin, age, physical or mental disability, veteran status, political affiliation, domestic violence victim status, predisposing genetic characteristic, or any other Federal or State legally-protected classes. Apple Bank will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at talentacquisition@applebank.com. Know Your Rights: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf The Pay Transparency Notice: https://dol.ny.gov/system/files/documents/2024/04/p688-pay-transparency-law-for-employee.pdf