At NewDay, we’re here to help people move forward with credit that’s fair and flexible, and data is at the heart of how we do it. In this role, you’ll turn complex data into meaningful insights that shape how we support our customers through the collections journey. You’ll dig into performance trends, build and optimise reporting, and work closely with our operations teams to identify opportunities for improvement. If you love finding the story in the numbers and using it to make a real difference for customers, this is the role for you. This role can be based in London or Leeds. What you will be doing Performance Monitoring and analysis of portfolio and operational performance Creating, optimisation and maintaining reporting solutions Interrogation and manipulation of large data sets to interpret trends and critical metrics Consolidating information into presentable format for Senior Management & Colleagues Developing and enhancing strategies which are focused on improving the customer journey through the collection life cycle Working with Operations to implement changes and improvements through a continuous feedback loop Ability to handle multiple areas of work and contending priorities. Accountable for producing clear and accurate information Your Skills and Experience Essential Experience within a regulated financial services organization with highly numerate and analytical background Proficiency with Python/SQL for data manipulation and analysis Analytical and problem-solving skills. Experience in data visualisation and communication. Desirable Worked in Collections environment Ability to present sophisticated findings clearly, adapting the level of detail to the audience. Strong statistical background Power BI #LI-Hybrid #LI-BC1 We work with Textio to make our job design and hiring inclusive. Permanent We help people move forward with credit and help our colleagues to move their careers forward too. Through innovative consumer credit and embedded finance products powered by groundbreaking technology, we deliver over 300 million transactions every year. Our brands include Aqua, Marbles, Fluid, Bip and NewPay. We partner with leading brands such as AO, Argos, Boohoo, John Lewis and Lloyds Bank. Over 5 million UK customers are supported by our award-winning customer service.