Clinical Manager – Specsavers Location: Swindon Reports to: Store Directors / Store Manager Role Purpose As a Clinical Manager at Specsavers, you will play a pivotal role in delivering a seamless and efficient clinical experience for our customers. You will lead the clinic and contact lens operations, ensuring exceptional service, minimal waiting times, and a well-organised environment. You will also support the development and performance of your team, driving clinical excellence, commercial success, and a culture aligned with Specsavers’ values. Key Responsibilities Clinic & Contact Lens Operations - Manage clinic flow to ensure patients are seen promptly and efficiently.- Oversee the contact lens department, ensuring high standards of service and technical excellence.- Drive clinic efficiency through effective use of systems and technology (e.g. FARS, RemoteCare and RemoteTeach).- Monitor and analyse clinic and contact lens performance data to inform planning and improvements.- Ensure completion and review of all required reports. Team Leadership & Development - Lead, coach, and motivate your team to deliver outstanding customer service.- Conduct regular team meetings, training sessions, and 1-2-1s to support development and performance.- Support with onboarding, and induction of new team members.- Foster a positive, inclusive, and high-performing team culture.- Support the development of team members through coaching, feedback, and performance reviews. Customer Experience - Act as the first point of contact for patients, ensuring a warm and professional welcome.- Resolve customer concerns confidently and positively.- Build strong relationships with customers, turning them into ambassadors for the brand. Store & Business Support - Support daily store operations, including key holder for opening/closing the store and delivery of morning team huddles as required - Assist with business planning and drive key performance indicators (KPIs).- Maintain store compliance with legal and professional standards.- Ensure the store environment is always presented to the highest standards. Benefits: Full time - 40 hours a week - weekend working is essential for this role Early and late shifts Salary - £32,000 plus a generous monthly bonus Private healthcare Specsavers perks Specsavers Behaviours Focus on the Customer - Always act in the best interests of the customer.- Seek ways to improve service and exceed expectations.- Understand how your role impacts the customer journey. Support the Partnership - Collaborate with store partners to grow the business.- Respect and understand partner challenges.- Deliver on commitments and act on feedback. Act as One Team - Support colleagues and work collaboratively.- Value diverse perspectives and communicate openly.- Contribute positively to team goals. Make It Happen - Take ownership and deliver results with passion.- Involve the right people and keep things simple.- Celebrate success and continuously raise the bar. Understand Our Business - Be curious about Specsavers’ products, services, and history.- Act as a brand ambassador and embrace change. Leadership Expectations - Lead by example, living Specsavers’ values and behaviours.- Set clear direction and help others understand their role.- Build trust through honest conversations and accountability.- Recognise and reward great performance.- Invest in coaching and developing talent.- Be approachable, communicative, and supportive through change. Essential Skills & Experience - Proven experience in team leadership and people development.- Strong organisational and communication skills.- Customer-focused mindset with a commitment to excellence.- Commercial awareness and ability to drive performance.- Ability to implement change effectively and consistently. Desirable Skills - Knowledge of contact lens products and services.- Experience in the optical and/or hearing sector.- Management or leadership qualifications.