Southeastern Cardiology Associates, Southeastern Gastroenterology Associates, and SBD Medical Solutions strive to deliver the best care possible through a team approach. From check-in to check-out, each employee participates in delivering the highest quality of care and attention in the Southeast. Our commitment to our patient is that we will treat them like family.
We are compassionate and considerate. We are passionate about advancements in technology and patient care. We are educators and good listeners. We believe that qualified specialty care is not hard to find. However, we think that embedding a world-class group of specialists within a team that is committed to treating the patient and their loved ones is what truly sets us apart. Our job is not done when the condition is diagnosed and treated appropriately. We consider the mission accomplished when we have treated the problem and our team has communicated effectively with the patient and their loved ones. Above all, we are here to serve our patients and their families. Our team of specialized physicians, mid-levels, nurses, technicians, and staff are committed to providing the highest level of service – this team approach truly sets us apart.
Responsibilities
- Works in tandem with the Clinical Support Supervisor to identify opportunities to improve clinic flow and escalate solutions to
- Clinic Nurse Manager.
- Serves as a clinical and management resource for decision-making, problem solving, and employee performance reviews.
- Assists in the development, implementation, and ongoing improvement of orientation and training plans for new clinic nurses.
- Prepares the clinic triage schedule for nurses, in conjunction with Clinical Support Supervisor, ensuring adequate staffing of the department.
- Maintains visible and consistent presence on the clinic floor to assess workflow, staff needs, and patient pacing.
- Monitors patient flow, waiting room times, room availability, and provider movement to identify and resolve bottlenecks in real time.
- Directs and reallocates triage and flex nursing staff throughout the clinic to reduce delays, maintain provider pacing, and ensure efficient patient flow.
- Assists with patient rooming and intake documentation as needed to support throughput.
- Coordinates day-of staffing assignments for triage and flex teams to meet clinic volume demands.
- Communicates schedule changes and rooming delays with providers, front desk leadership, and call center teams.
- Collaborates with scheduling and call center leadership to adjust appointment flow when the clinic is at capacity or behind schedule.
- Supports same-day add-on, urgent visit, and provider pacing coordination to minimize wait times.
- Supports Documentation (D) and Encounter/Follow-Up (E) workflows as needed to maintain throughput and prevent backlog.
- Ensures room turnover processes, workstation readiness, and patient movement standards are followed consistently.
- Identifies workflow gaps and coordinates re-education with supervisory partners or clinical leads as needed.
- Reinforces adherence to standard operating procedures and communicates deviations promptly.
- Provides clear, calm, and consistent communication to staff and providers during periods of high volume or schedule disruption.
- Reviews PTO requests, to plan for nursing staff coverage, and reviews and approves timecards for payroll.
- Supports a team culture that is respectful, accountable, and aligned with clinic standards.
- Identifies early signs of conflict or strain and escalates concerns appropriately.
Education and Qualifications
- High school diploma or GED, required.
Job knowledge and skills
- Familiar with eClinicalWorks EMR
- Well-developed institutional knowledge
- Deep understanding of how provider clinic(s) flow efficiently
- Extremely detail-oriented
- Demonstrates empathy to patients and advocates for their wishes
- Strong communication, situational awareness, and problem-solving skills
Corporate Culture Expectations
Demonstrates the office Corporate Culture at all times with colleagues, providers, outside offices/vendors, patients and their family members. Consistently portrays a positive attitude; excels in individual role while creating a culture of teamwork and cooperation; puts the patient/family first and regularly seeks opportunities for self-improvement as well as operational improvement.
Core Competencies
Approachability, Compassion, Customer Focus, Dealing with Ambiguity, Decision Quality, Ethics & Values, Integrity & Trust, Motivating Others, Peer Relationships, Drive for Results, Listening
Functional Competencies
Communication, Listening, Organizing, Priority, Technical Learning, Time Management, Understanding Others