Job Description: Clinic Coordinator - Bank Cromwell Hospital - 164-178 Cromwell Road London SW5 0TU Rate of pay: £14 per hour Working Hours: Monday to Friday (8-hour shift with 30-minute lunch break. Shifts are between 8am to 8pm) potentially some Saturdays in addition (9am to 2pm) We make health happen Under the general guidance of the Primary Care Manager, the delegate will be responsible for all administrative and patient experience activities within but not limited to the Clinical Investigations Clinic. Provide a link between Hospital, Patients, Consultant, or other users. Coordinate patient registration, preparation of outpatient accounts, receipting payment for hospital services, book follow up appointments, book further tests including diagnostic requests. To act and interact with patients, consultants, staff, and visitors in a way that will create an experience in accordance with Bupa’s values: Brace, Caring, Responsible Key Responsibilities Administration • Actively Meet and Greet patients and visitors in a warm, respectful and courteous manner • Issue Medical Record Numbers, front sheets, labels, make up medical records and other administrative documents as required. • Provide efficient and effective administrative support in running of the clinic or in facilitating tests, or procedures. • Deal with letters of guarantee and liaise with insurance companies and Embassies as required. • Respond to all enquiries regarding hospital facilities or re-direct enquires to the correct departments when needed. Deal with all Reception queries and complaints in a courteous and timely manner • Ensure that all staff and patients are fully aware of hospital charges, ascertaining methods of payment and calling the appropriate companies for guarantee letters or insurance as required according to departmental and hospital procedures. • Check, bill and post on a daily basis all charges for Clinical or other areas as required • Raise cash or credit card refunds and obtain authorisation as required. • Liaise and cooperate with other departments ensuring the smooth running of the Reception Desks. • Liaise regularly with the Primary Care Manager and supervisory staff to review and implement procedures to improve the efficiency and effectiveness of the Reception Service • Be responsible for the reporting of accidents, untoward occurrences or problems and record such incidences according to Hospital policy. Clinic specific Responsibilities and Duties: • To provide basic secretarial support to the department; coordination of clinics schedule, assisting with filing, communication of tests results and filing the same with other notes or letters. • To receive telephone messages and relevant queries. Send/receive faxed messages and relay promptly to doctor concerned. Key Skills & Experience needed for this role Managing Complaints and concerns Direct facing Patient/Client interaction Proven experience of delivering customer services to an exceptionally high standard Delivering training Management of a team in a customer service environment Benefits Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family-friendly benefits. Why Bupa We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do. We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. Time Type: Full time Job Area: Administration Locations: Cromwell Hospital London Be at the heart of helping people live longer healthier, happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we’d like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.