Linklaters is a global law firm, with 31 offices in 21 countries worldwide. Linklaters is a people business. Being best in class in the eyes of our clients means that our people must be exceptional. We look not only for brilliant minds, but for people who will thrive in our environment: people who love working collaboratively and demonstrate the innovative, efficient, agile, entrepreneurial, and responsible mind-set we aim to bring to every interaction. Ours is an environment of outperformance. We achieve this not with targets and incentives, but by fostering a positive, supportive, fair, and open atmosphere. We respect and value difference but insist on inclusivity. We celebrate all aspects of diversity and challenge any form of bias. This is vital to our ability to work as one team, with a common goal. The role: At Linklaters, we believe exceptional client experiences start with exceptional people. To be best in class in the eyes of our clients, we need individuals who set the benchmark for service excellence. We’re looking for someone who thrives in a collaborative, innovative, and fast-paced environment—someone who combines strategic vision with operational rigour and a passion for delivering world-class hospitality. We are seeking a Client & Workplace Experience Lead with a strong background in luxury hospitality, where unrivalled service standards are second nature. This newly created role sits within our Business Transformation Team and will redefine workplace hospitality at Linklaters. You will lead the delivery of a premium visitor experience, manage high-end service providers, and bring a holistic approach to supplier management—ensuring every touchpoint reflects excellence and consistency. This is a high-impact role with exposure to senior leadership and the opportunity to shape how Linklaters sets the standard for client experience. Key Responsibilities: Lead and elevate front-of-house and client-facing services, ensuring a seamless, luxury-level experience. Manage supplier relationships and contracts, driving accountability, quality, and strategic alignment. Oversee reception, switchboard, workspace coordinators, catering, and hospitality services. Champion innovation and consistency in service delivery, aligned with Linklaters’ brand and values. Collaborate with senior stakeholders to deliver experiences that impress and inspire. Use data and technology to monitor performance and implement improvements. Shape service policies balancing premium quality with cost efficiency. Prepare strategic insights and reports for leadership. What we're looking for: Proven leadership in luxury hospitality or high-end service environments. Expertise in supplier management and outsourced team leadership. Strong operational background with a strategic, holistic perspective. Exceptional communication and influencing skills. Passion for service excellence, innovation, and continuous improvement. Comfortable in a dynamic, collaborative setting. What's on offer: This role will be based in our London office, and will initially be office-based 5 days a week to embed and lead transformation, with hybrid working considered once key milestones are achieved. Joining Team Linklaters will see you qualify for a range of benefits designed to reward the vital contribution you'll be making to our success. These include: Health & Wellbeing Private Medical Insurance Free in-house fitness centre and subsidised health club memberships Free onsite GP service and periodic health assessments Finance Pension and flexible savings options Income protection and life assurance Mortgage advice and will-writing services Family & Lifestyle Electric car and cycle to work schemes Emergency family care Additional holiday/birthday leave Maternity/paternity/shared parental leave Travel insurance and season ticket loan Option to join sports and social clubs, as well as our employee networks groups (such as our Gender Equality Network, With Pride, or Social Mobility Networks) If you think this role would suit you, please click apply below. We look forward to hearing from you! Technical Skills This list of duties and responsibilities above is not exhaustive. It is intended to describe the general content of, and requirements for, the performance of this job. As such, the role may also include the undertaking of additional tasks as required. Application Policy Applications and CVs (direct or via agency) are only accepted online via the portal. Queries related to our roles must be directed to the relevant recruitment team and not the partners, practices or stakeholders (lateralrecruitment@linklaters.com for legal roles or ukbtrecruitment@linklaters.com for business team roles). This is the place where talent meets opportunity and where passion meets purpose. At Linklaters, the work we do means carving a path through unexplored territory, working on complex legal matters, across jurisdictions and borders and providing outstanding service and confidence to our clients. Having the vision to see things differently and the determination to deliver excellence, every time. That’s what makes us who we are. You can see your true potential connecting with dynamic colleagues all over the world, united by purpose and shared values and working together as one inclusive, collaborative team. With second to none training and support, this is the place where you meet your future. This is Linklaters. Be alert to fictitious job opportunity posts and offers of employment which claim to be in the name of Linklaters. We have been made aware of various recruitment-related scams which ask for upfront payments, for example, for office equipment and promise start up bonuses and reimbursement in return for such payments. These scams often involve the use of email addresses similar to a genuine domain name. Genuine emails from Linklaters only use the domain of “@linklaters.com”. We will never ask you to make payments for office equipment or otherwise as part of our recruitment process. If you are in doubt about a job opportunity that appears to relate to our firm, please get in touch using the contact details on our careers website at www.linklaters.com/careers. In the event that we make an offer to you, and where local legislation permits, we will conduct pre-engagement screening checks that may include but are not limited to your professional and academic qualifications, your eligibility to work in the relevant jurisdiction, any criminal records, your financial stability and references from previous employers. Your offer will be subject to the successful completion of these checks which will be initiated following your consent. As a responsible business, it is important that we represent the diversity of our people, our clients and our communities. We know that diversity makes us a better law firm and helps us attract the best talent, drive innovation with diversity of thought, and deliver the best experience to everyone who comes into contact with us. We recruit on the basis of merit, irrespective of age, disability, gender, gender identity, race or ethnicity, marital status, religion, sex, sexual orientation or any other status protected by the laws or regulations in the locations where we operate. Selection decisions, and the reasons for those decisions, are recorded at each stage of the selection process. Selection criteria and, where appropriate, technical skills tests are in place to measure an individual’s ability for the safe and effective performance of a job. Those involved in recruitment and selection decisions and processes are also provided with guidance on diversity issues. If you require reasonable adjustments to be made during the selection process, please talk to a member of the recruitment team so that any required adjustments can be made in advance. Specific experience requirements advertised on a role do not intend to preclude applications from candidates who may have more or less experience. Our intention is only to indicate a guideline as to the necessary skills for the role as described.