Our employer partner, a dedicated and thriving non-profit organization located in the Greater Toronto Area, is looking to hire a 'Bridge-to-Work Specialist'! This opportunity is ideal for individuals with strong interpersonal, teamwork and customer service skills, and who is sensitive to and understand issues and barriers to employment faced by vulnerable populations such as immigrants, refugees, youth, and persons with disabilities. The individual will provide a positive first impression to clients and visitors, conduct administration duties as well as providing quality service by assisting clients, providing resource support and referrals where needed. \n Key Responsibilities: Greet and welcome clients, visitors and guests at the reception desk in person and over the phone. Screen and direct calls to appropriate staff members and departments; take messages and convey to the appropriate staff members, volunteers or placement students. Refer clients to appropriate internal/external programs and services after checking eligibility, initial language level and settlement/employment needs. Schedule appointments for new clients for registration and intake. Place reminder calls for clients registered for appointments and workshops; reschedule appointments when staff are absent. Assist clients with the online registration as well as encourage clients who may not be eligible for services to participate in our workshops and to use the resource centre. Track type of referrals from all new clients that contact us via emails and phone. Maintain the daily client sign-in sheets and track client flow. Monitor agency program bulletin boards and keep them up-to-date. Create events/workshop registrations for all workshops through Eventbrite and send marketing notice of these new events including the Eventbrite links. Create the monthly event calendar for office. Update, print and maintain agency flyers and information at the front desk and resource centre. Research and update existing community resources on a regular basis Assist clients in the resource centre with computer assistance and general inquiries. Support the coordination and logistics of planning and delivering onsite job fairs and other events. Participate in community outreach to promote programs and services including attending various stakeholders networking sessions and special events. Create client files and assist with file management and maintenance to ensure quality control measures as well as data collection constancy and integrity, and security. Compile our customer service feedback from our individual and workshop clients and submit to the supervisor for analysis. Liaise with the technical staff for the maintenance of leased office equipment like fax machine, photocopiers etc. Monitor quantity of supplies and office equipment and complete purchase order to be approved by the supervisor Liaise with vendors and contractors to carry out service requests assigned through the ticketing system Assist in organizing special events at the organization like AGM’s, Conferences, media events, NPA, Alumni meetings, Celebrations, fundraising activities and Staff activities. Attend staff and team meetings as required. Perform other tasks as assigned by management. Qualifications: Post-Secondary degree or diploma required in administration, customer service, community work and/or related field A minimum of 2 years of related experience required Experience operating telephone switchboard, multi-line phone system required Criminal reference check for vulnerable sector is required Excellent communication skills, fluent in other languages would be an asset Strong interpersonal, teamwork and customer service skills Initiative, energy, and persistence in completing assignments Adaptable with excellent problem-solving skills and a high level of resourcefulness Touch typing, data entry, proficiency working in Windows, Google, and MS office applications required Excellent organizational skills and ability to multitask effectively Knowledge of and familiarity with community resources Sensitivity to, and understanding of, issues of concern to the immigrants and refugees, youth, persons with a disability The Ideal Candidate Has: Sensitive to and understand issues and barriers to employment faced by vulnerable populations such as immigrants, refugees, youth, and persons with disabilities. Has strong interpersonal, teamwork and customer service skills with the ability to handle multiple tasks at once. Knowledgeable of and familiar with community resources and referral services. Proficient in MS Office applications and has experience with various social media platforms. Possess excellent verbal and written communication skills (ability to communicate in other languages would be an asset) Demonstrates initiative, energy and persistence to complete tasks as well as excellent time management skills, resourcefulness and problem-solving capabilities. Has a positive attitude to change and welcomes opportunities to learn continuously. \n $20.57 - $20.57 an hour \n We thank all applicants interested in this opportunity, however; only please note that only selected candidates will be contacted regarding next steps.