Octeville Chargé(e) d'affaires pièces de rechange (F/H/D) YOUR OPPORTUNITY Sidel is seeking a proactive Spare Part Administrator who can turn customer spare-part requests into fast, effective solutions, managing requests from the ECA Region. YOUR MISSION Manage customer requests for spare parts Prepare in the ERP and send out customer offers for spare parts or deal with offer requests from webservices Manage customer inquiries on spare parts pricing, availability and order processing Follow-up on selected customer offers for spare parts to maximize sales Place customer orders for spare parts in ERP and send order confirmations or Deal with orders placed through webservices Follow-up customer orders for delivery on-time and in-full and all time proactive backlog management Manage customer payments terms with financial dpt Coordinate logistics according to specificities of the country and requirements from customer Process customer requests for return of spare parts and other spare parts-related claims Manage customer information in the ERP, participate to reports Promotion & assistance to customers for SSO Follow up on non-conformity issues and work to provide resolution to customer Leverage privileged customer interface position to maximize sales potential (offer follow up) Participate to customer review on commercial actions (ASM, CCM, PA) YOUR PROFILE Accademic Background Upper Secondary (employement relevant skills) College Degree, major in trade, language, logistics or/and information Technology Languages Fluent English Requisitions Good knowledge in trade, supply, industrial retail, preferably spare parts and logistics Able to work independently and under pressure Able to manage priorities and multiple customer requests Expertise in Excel and ERP Systems , SAP is a plus Certificate in Logistics is a plus Knowledge of order management processes Excellent communication skills, both written and verbal Soft Skills Drive for Results Process Management Managing and measuring Work Problem Solving Peer Relationships Customer oriented By applying to this vacancy, the applicant acknowledges and agrees to the processing of his/her personal data included in the job application.