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Change Project Manager

Broadridge
Full-time
On-site
Cheltenham

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. About the Role Signal’s Change Management team supports both strategic client change initiatives and the transformation of our managed service capability. We’re seeking experienced Change Project Managers to deliver complex, often technical projects using Agile methods — ensuring high-quality, profitable outcomes for clients and the business. Key Focus Areas 1. Service Delivery – Manage end-to-end project delivery to agreed quality, cost, and timeline standards. 2. Profitability – Ensure commercial success through accurate scoping, quoting, forecasting, and financial. 3. Quality – Define success measures, manage risks and issues, and embed best practice in line with ISO standards. 4. Continuous Improvement – Identify efficiencies, capture lessons learned, and share insights across teams. Main Responsibilities Project Delivery Lead multiple, complex change projects from initiation to transition to BAU. Develop and manage project plans, schedules, budgets, and scope. Interpret and clarify client requirements; document functional/non-functional requirements, user stories, and process maps. Identify appropriate delivery approaches, assemble teams, and coordinate effective execution. Manage communication with stakeholders, ensuring alignment and timely reporting. Oversee risk, issue, and dependency management ensure readiness for implementation. Commercial Management Create accurate quotes, track costs and time, and maintain profitability across projects. Manage scope changes and re-baseline projects where necessary. Handle all financial tasks — purchase orders, supplier invoicing, revenue recognition, forecasting, and billing. Quality & Compliance Ensure adherence to internal processes and ISO standards. Conduct root cause analysis and implement preventative actions. Define and track delivery metrics to verify success Continuous Improvement Capture and share lessons learned, run retrospectives, and contribute to the improvement of Signal’s delivery frameworks. Provide management information (MI) to support process optimisation. Promote more effective planning, collaboration, delivery approaches across teams. Candidate Profile Project management qualification (e.g. PRINCE2, APM, PMI) and/or proven experience managing complex technical projects end to end. Business Analysis qualification (e.g. BCS Certificate) desirable. 5+ years’ experience in full lifecycle project delivery, achieving time, cost, and quality outcomes. Skilled in both Agile and Waterfall methods. Strong stakeholder management and communication skills at levels. Analytical mindset — able to assess processes and translate them into clear, actionable requirements. Excellent documentation, organisation, and time management skills. Process-oriented with attention to structured delivery, change control, and quality assurance. Interest in technology and document management platforms (e.g. Quadient). Success Measures Client satisfaction and retention Achievement of project financial objectives Positive stakeholder feedback and collaboration Adoption of improved ways of working- Delivery of personal and project KPIs #LI-AC1 We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective. Use of AI in Hiring As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration. Broadridge Financial Solutions, Inc. (NYSE: BR), is a global Fintech leader, delivering technology-driven solutions that drive digital transformation for banks, broker-dealers, asset and wealth managers and public companies. At Broadridge, we are committed to making a difference. Our unique culture is guided by the Service-Profit Chain—the idea that success is mutual, directly connecting employee engagement, client satisfaction, and the creation of stockholder value. We enable better financial lives by providing the critical infrastructure that powers investing, corporate governance and communications. A certified Great Place to Work®, Broadridge is part of the S&P 500® Index, employing over 14,000 associates in 21 countries. LinkedIn Facebook Instagram Twitter YouTube Glassdoor The Muse Broadridge is committed to creating an engaging workplace for the most talented associates in our industry. We are dedicated to fostering a collaborative, inclusive, and healthy environment that promotes flexibility and accountability. As a leading provider of technology, communications, and data and analytics solutions to businesses around the world, it is critical that we understand, embrace, and operate in a multicultural environment. Every associate has unique strengths, which, when fully appreciated and embraced, allow individuals to perform at their best, leading to our success. We believe that our associates are our most important asset. Encouraging professional development opportunities is a core part of our culture. Broadridge provides educational opportunities, including formal classes, training programs and events. To enable learning in our hybrid working model, Broadridge has redesigned all development programs for 100% virtual delivery. Our associates have access to 8,500+ online courses covering business, leadership, technical, and function-specific topics through our LinkedIn Learning program.

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