Job Number: JR104612 Job Title: Change Management Specialist, Digital Services Job Category: Professional Hospital Location: Centenary Site Job Type: Permanent, Full time Number of Positions: 3 Minimum - Maximum Hourly Rate: $45.845 - $53.146 Hours: Days Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s largest nephrology program, as well as the designated cardiac care and spine centre for Scarborough and surrounding communities to the east. We are proud to be a community-affiliated teaching site for the University of Toronto and partner with a number of other universities and colleges, helping to train the next generation of health care professionals. SHN is the recipient of the 2021 Excellence in Diversity and Inclusion Award, from the Canadian College of Health Leaders, for our leading edge work on Communities of Inclusion, Inclusion Calendar, Health Equity Certificate Program and much more. We are also proud to be named Canada’s Most Admired Corporate Cultures for 2023 and 2024! Learn more at shn.ca Job Description: The Change Management Specialist will be a member of the SHN Digital Services portfolio in support of the Central East Local Delivery Group (LDG) digital services expansion mandate. The Change Management Specialist will play a key role in the successful implementation and adoption of provincial digital services. The Change Management Specialist will work to establish/grow stakeholders’ awareness of the system benefits of provincial digital tools (such as eReferral) and will support meaningful participation to ensure the local needs of clinicians and patients are incorporated into both the process and system design. The individual selected will develop and nurture relationships with clinicians and administrative staff to understand their needs and provide support in developing, implementing, and on-going operation of the eReferral solution in their practice. Responsibilities: Support stakeholder outreach and engagement activities with primary care physicians and specialists, related to provincial digital tools spread and onboarding in central east region of Ontario Health east Work with SHN leadership, Central East LDG, and Ontario Health East Region to apply a structured change management approach and methodology to support provincial digital services adoption Use knowledge base of the program to help clinicians and organizations understand the value coordinated access and provincial digital services can bring to their practices and patient experience Deliver structured presentations to increase awareness of provincial digital services activities and value-add to the system Provide on-job support and formal training to primary care clinicians, specialists, and their support staff as needed Work with the Project Manager(s) to collaborate with clinicians and organizations to identify, develop, communicate, and implement new business process strategies and objectives to incorporate provincial digital tools into their local environments Support the Ontario Health Patients Before Paperwork program and Central East LDG to develop customized readiness, on-boarding, and learning materials for local clinicians and organizations as needed Develop solutions for accessing hard to reach consumers such as solo practitioners and community based programs Maintain information exchange and collaboration with the Ontario Health Patients before Paperwork Program to support benefits realization activities and ensure local engagement complements the broader program vision Identify potential risks, points of resistance, performance gaps and develop appropriate mitigation activities Document lessons learned to be shared with the project team Create and enable reinforcement mechanisms and celebrations of successes Requirements: Completion of post-secondary education (Degree or Diploma) in Health Sciences or Business Administration, or Health Informatics Experience in project management and digital health is an asset Previous experience with enabling technologies and digital health an asset Well versed in use of virtual meeting tools (eg, Zoom, Teams), computers and basic troubleshooting in the work environment Familiarity with electronic medical record systems an asset Understanding of change management strategies and principles An understanding of clinical processes in primary care and specialist care is an asset Knowledge of the Ontario health care system and its institution Excellent relationship building, collaboration, and engagement skills, including conflict resolution, negotiation and mediation skills Ability to work effectively with a diverse group of clinical and non-clinical stakeholders in diverse organizations Ability to effectively communicate both verbally and in writing in English, bilingual in English and French will be considered an asset Demonstrated ability in delivering training for primary care and specialists on the use of digital health technologies Skilled at challenging accepted ideas and practices to promote consideration of alternate approaches Analytical and systematic approach to problem-solving A demonstrated track record of being a change agent Accommodation and Diversity Statement: Scarborough Health Network (SHN) embraces and celebrates our community’s unique multicultural heritage and diversity. SHN is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike. We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Learn more about our exciting opportunities by following SHNCareers on Instagram, Twitter, and Facebook. At Scarborough Health Network (SHN), our people are our greatest asset. They come from all over the world and bring diverse perspectives to enhance the compassionate and innovative care we provide our patients and their loved ones. We celebrate what makes people unique and believe that a safe, fulfilling and balanced work environment is just the start. We recognize and reward our teams, prioritize access to continuing education and create meaningful opportunities for growth and development. At SHN, you can enhance your career while by opening doors to new experiences and possibilities within our vibrant and inclusive community. We are proud to be an inclusive, equitable and accessible workplace, where everyone feels valued, respected, supported, and has a rich sense of belonging through our organizational drive to build and sustain an exceptional work environment where healthcare professionals can flourish both personally and professionally. SHN is proud to be named one of Greater Toronto’s Top 2026 Employers by Mediacorp Canada Inc., the organization behind the prestigious Canada’s Top 100 Employers project. This honour celebrates organizations that create exceptional workplaces, and we are thrilled to be among them. We are a culture that empowers and inspires. This means everyone feels welcomed, respected, supported and valued and able to fully participate in the workplace. We are doing this through by creating awareness, providing education resources, empowering staff-led Communities of Inclusion, and providing growth and career opportunities. We are proud to offer mentorship programs to encourage collaboration and to support international employees, and our EnRoute training and career advancement programs designed to provide hands-on experience to fast-track certifications and placements in different care units. We are always in search of individuals with unique strengths to enhance the world-class care we provide to our patients within a welcoming environment. Experience what makes us one of Greater Toronto’s Top Employers and an affiliated teaching hospital of the University of Toronto. We are proud to offer our staff comprehensive perks, including: Defined Benefit pension plan through the Healthcare of Ontario Pension Plan Comprehensive insured benefits package including health and dental benefits New Graduate Initiative Enroute Program Critical Care Sponsorship Program Employee Discount and Incentive Programs Employee and Family Assistance Program (EFAP), along with other comprehensive wellness offerings, including our Spiritual Care team of registered psychotherapists for spiritual, religious or emotional care; mental health supports; and on-site wellness rounding Recognition events Leadership Development and Learning Programs Tuition Assistance Program Please allow some time for our recruiters to review your application. We will contact those applicants who are chosen for an interview. We’re always looking for skilled, compassionate and committed individuals to join our dynamic team in providing exceptional quality care. Subscribe to our Career Alert or share your journey with us and see where it might lead you: Follow us on Facebook, Instagram, X, or LinkedIn Email us at careers@SHN.ca