We are Landsec We identify and shape places that create opportunity, enhance quality of life, and bring joy to the people connected to them. This is how we’ve created the UK’s leading portfolio of urban places and one of the largest real estate companies in Europe. Our £10 billion portfolio is built around premium workplaces, the country’s pre-eminent retail platform, and a residential pipeline that will redefine urban life. We’ve honed this ability over 80 years. Spotting the opportunities, building the partnerships, and continually adapting to shape the places that meet the needs of a changing world. Places where life happens. Where businesses grow. And where cities are defined. Location This role will be based on-site at Clarks Village, five days a week. The Team You will lead a dynamic on-site team comprising the Centre Operations Manager, Business Development Manager, Retail Manager, Admin/Office Manager, and Guest Experience Managers, all of whom report into this role. You will also play a key role in shaping the strategy and budget in collaboration with Elevate, our strategic facilities partners in a recently formed partnership with Landsec. The role As Centre Director at Clarks Village, you’ll take the lead at one of Landsec’s three Premium Outlets, alongside Gunwharf Quays and Braintree Village. Clarks Village is the UK’s first outlet destination – a vibrant, open-air retail and leisure environment that attracts millions of visitors each year and showcases some of the nation’s best-loved brands. We’re seeking a commercially astute, people-focused leader who can inspire teams, build strong partnerships, and deliver exceptional guest experiences. You’ll combine strategic thinking with day-to-day operational excellence, driving sales, income growth and community impact while keeping our brand partners and guests at the heart of everything you do. If you’re ambitious, inclusive, and thrive in a dynamic retail setting, this is your chance to shape the future of one of the UK’s most successful outlet destinations and play a key role in Landsec’s growing Premium Outlets portfolio. Salary: Competitive Principle Accountabilities As the operational leader for the Centre, your responsibilities will include: Leadership Leading and managing the Centre Team (consisting of Landsec employees, Service Partner employees and Contractors) providing them with day-to-day operational direction. Ensuring the execution of brilliant basics by the Centre Team, creating a safe and secure environment for guests and Brand Partners. Driving a high-performance team culture across the Centre, creating an environment where everyone is engaged and wants to deliver an exceptional experience for our guests and brand partners. Establishing and maintaining strong, collaborative relationships with key internal and external stakeholders, leveraging and influencing them for the benefit of the Centre and Landsec. Advocating for the Centre, continually driving for success, identifying improvements and implementing solutions that drive growth and mean we are seen as the preferred partner for the businesses we work with. Implementing the centre strategy from an operational perspective, feeding into the asset planning process and business plan. Brand Partners Working as a proactive member of the internal matrix structure within Landsec, pulling on the strength and expertise of specialist teams to ensure the Centre delivers operational and strategic excellence on a day-to-day basis. Build relationships with Brand Partner teams to understand their business and optimise sales. Maintaining a detailed understanding of Brand Partner metrics, analysing the information to provide insight and support as appropriate. Proactively seeking regular feedback from Brand Partners Involving Brand Partners in engagement programmes Demonstrating partnership and collaboration with local brand partners, testing and trialling commercial initiatives Demonstrating leadership/collaboration with Brand Partners to achieve high retail standards. Guest Experience Managing the overall guest experience at the Centre, identifying dependencies and areas for improvement, ensuring effective feedback mechanisms are in place and resolving issues. Achieving exceptional Guest experience metrics Communicating the successful elements of the Centre’s guest experience Constantly evolving the Guest experience roadmap for the Centre, showing specific areas of focus and delivery Ensuring the Centre is accessible to all our guests and that it not only achieves, but maintains Disability Confidence status Commercial Drive and Performance Measurement Setting sales targets and income reporting versus actual Effective management the Centre budget and KPI’s including; target versus actual, service charge and controllable costs in the budget. Demonstrating how the collective Centre Team are growing sales and income. Orchestrating teams involved in supporting commercial growth and sales of their Centre. Conducting lessons learnt, listening to constructive feedback and applying solutions, processes and practices to make sure the Centre delivers an exceptional experience for guests and Brand Partners. Effectively communicating knowledge and understanding of Centre’s business strategy and financial performance to a wide range of internal and external stakeholders, adapting the message to suit the audience. Maintaining effective working and commercial relationships with Service Partners Involvement in and understanding of research strategies and business planning forums Community Building and maintaining strong and effective external stakeholder relationships Acting as an advocate for the Centre and proactively getting involved with the local community the Centre serves. Achieving ESG/Sustainability targets and/or demonstrating how Centre has supported different community events. Embedded in and supportive of local community issues Essential Criteria Breath of relevant experience to be able to manage in a broad and high profile role A working knowledge and demonstration of success in matrix organisation Strong Commercial skills demonstrated within current or previous working environment. Proven experience of translating strategy into excellent execution Proven experience at building relationships with a broad range of stakeholders A confident communicator able to represent the business at all levels Presentation experience Life and Benefits at Landsec We have a great benefits package, there to support you with your work-life balance and in moments that matter. We offer fantastic Learning and Development opportunities to help you grow and reach your potential and we also play our part in supporting the communities where we live and work. Below are some of our core benefits, make sure to visit our My Total Reward page for more information. Performance based annual bonus plan 25 days annual leave (plus bank holidays) rising to 27 days after 2 years and the option to purchase up to 10 additional days each year. Enjoy an additional three-day December festive break on top of your leave and a special ‘My Day’ to take off for whatever you choose. Enhanced pension contributions – Landsec will contribute up to 10.5% subject to your contribution. Private medical insurance, Health Cash Plan, Life assurance and income protection. Enhanced maternity, adoption, shared parental leave policies (view our Family policies page for more details) Two different share plans enabling you to share in the success you will help to build Up to 4 working days to volunteer per year and 'Give As You Earn' programmes allowing you to donate to charities straight out of your pay and we top up by 20% And when it comes to your health and wellbeing you will also have access to other benefits: our employee assistance programme, digital GP, cycle to work scheme, a mindfulness app and a health app supporting fertility and menopause Diversity and Inclusion At Landsec, we value diversity & inclusion. We work to better reflect the diversity of the communities we work within and empower everyone who works at Landsec to realise their potential. We strive to ensure all our information, and services are accessible to and usable by everyone. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please get in touch with our recruitment partners by emailing recruitmentqueries@landsec.com To find out more about our approach, visit our Diversity and Inclusion page. At Landsec, we build and invest in buildings, spaces and partnerships to create sustainable places, connect communities and realise potential. We are one of the largest real estate companies in Europe, with a portfolio of retail, leisure, workspace and residential hubs. Landsec is shaping a better future by leading our industry on environmental and social sustainability while delivering value for our shareholders, great experiences for our guests and positive change for our communities. We have a great benefits package, there to support you with your work-life balance and in moments that matter. Visit our Benefits and Career Development Page for more information All qualified applicants will receive consideration for employment and we do not discriminate on the grounds of age, disability, gender identity and gender expression, sexual orientation, marital or civil partner status, pregnancy and/or parental status, ethnicity, race, nationality, citizenship, cultural background, socio-economic background, religion or belief Depending on the nature of your role, Landsec may be able to offer different ways of working to fit around your lifestyle. We know that flexible working can make a real difference to your wellbeing and professional development, and in turn can benefit us as an employer and our customers. The flexible working options available to you is something that can be discussed at the interview stage during the recruitment process To apply for a role at Landsec please click apply in any available role, create a candidate account and upload your CV with the supporting information. Stage 1: Review CV's Once you have applied your application will be assessed against the required skills, experience and qualifications. Commonly you will be informed whether you move onto the interview process via a telephone call or email message within 2 weeks of your application being uploaded. Stage 2: Interview In most cases the interview process will take between 2-4 weeks with a single on-site interview that may be supported by telephone interviews. In more senior positions you may be asked to attend site and meet other members of the team for less formal interviews. Stage 3: Offer and Contract If you are successful a verbal offer will be made and your start date discussed before a contract and offer is sent out to you via the candidate account you applied through. You will be able to review and sign this online. You will be fully supported by Landsec's recruitment team during this process. Stage 4: Onboarding Once you have signed your contract you will be able to onboard through our HR system providing us with all the details and completing your benefit selection, your pre-employment screening and any additional onboarding tasks you may have.