The Alma Mater Society (AMS) is the oldest student association in Canada and has been a central student organization at Queen's since its founding in 1858. Today, the AMS acts as a service, advocacy, and governing body on behalf of all students enrolled in AMS-affiliated programs at Queen's University. The AMS is a not-for-profit entity created by the Society to ensure its continuing financial viability by overseeing the management of its services and associated financial affairs. It is bound by the By-laws and corporate philosophy of our Mission and Operating statements as set out in the AMS Constitution. In addition to providing wage-based service staff positions for students wanting employment, the AMS seeks to support the Society's broader objectives through the provisioning of a high quality, relevant range of student funded services, that provide a wide range of employment opportunities and meaningful out-of-classroom learning and skill acquisition experiences for students. The Academic Affairs Centre (AAC) is a student service within the Commission of External Affairs that supports students facing academic challenges, including appeals, accommodations, and petitions. AAC Officers serve as peer advocates by guiding students through academic processes, demystifying university policies, and referring them to relevant campus supports. Officers also contribute to systemic academic equity initiatives by identifying patterns in student issues and assisting in resource development. They are responsible for staffing drop-in hours, ensuring confidential case intake, and assisting with AAC programming and academic advocacy. Through this role, Officers help students navigate academic systems with clarity, compassion, and confidence. Responsibilities: • Host weekly office hours and assist students with academic questions, appeals, and petitions. • Maintain detailed and confidential case records through the CEA intake system. • Participate in AAC-led workshops, consultations, and programming initiatives. • Identify common academic concerns and contribute to developing equity-focused resources. • Stay up to date on university academic policies and relevant appeal procedures. • Attend all training sessions to learn case support practices, confidentiality protocols, and equity principles. • Collaborate with AAC and CEA staff to support new initiatives like the Academic Equity Committee. • Contribute to team meetings and feedback sessions to improve service quality and scope. The AMS is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of age, race, religion, colour, disability, sex, sexual orientation, or national origin.