Responsibilities / Tasks Manage the Technical Operations team, overseeing the project management of customer onboarding, coordinating remotely with the installation team, and ensuring successful ongoing system performance on each dairy site. Lead the Customer Success team to develop and maintain strong client relationships once systems are fully implemented and operational. Plan and deliver training sessions for distributors worldwide, ensuring they are equipped to install and support the CattleEye product within their territories. Conduct regular remote demonstrations of system features, clearly communicating how the functionality delivers value at farm level. Monitor client system usage against predefined KPIs and provide regular reporting to the management team. Contribute to future product and process development by feeding customer and operational insights into the product roadmap. Perform data analysis on CattleEye system outputs and on-farm data to address and resolve customer queries. Maintain oversight of customer retention metrics, including tracking KPIs such as customer churn. Your Profile / Qualifications Honours degree in Agricultural or Technology related subject (desirable) Experience within the agricultural livestock industry preferably dairy (desirable) Experience of customer success in a SaaS environment Project management experience of on farm (or similar) installation projects Experience leading and managing a team Fully conversant with a range of CRM tools and processes used in SaaS businesses Experience of data analytics tools such as Microsoft Power BI An understanding of the dairy industry Proficient user of MS office suite Excellent interpersonal, presentation and customer relationship skills Did we spark your interest? Then please click apply above to access our guided application process. GEA is one of the largest suppliers of process technology for the food industry and a wide range of other industries. The international technology group focuses on process technology and components for sophisticated production processes in various end-user markets.