About the role Sifted is seeking a Catering Operations Manager to live and breathe the Sifted brand, be a champion for our Rail-Based Culinary & Logistics Program, ensuring all meals are prepared, packaged, labeled, and loaded according to airline-style standards and client specifications. Our Catering Operations Manager is operationally oriented, takes a white-glove approach to account management, and is a natural leader who is known to inspire others into action. Serve as the primary point of contact to the client, fostering a long-term relationship built on trust and consistent communication. Coordinate communication and logistics between Denver and Salt Lake City production teams, maintaining seamless communication, documentation, and consistency across markets. Will require travel as-needed Shifts vary and will adjust based on production timelines and service demands. Candidates must be available for a rotating schedule that may include nights, weekends, and certain peak-season holidays What you'll be doing Manage production schedules, packout timelines, and delivery loading processes to ensure 100% OTIF (On-Time, In-Full) delivery for every departure. Maintain strict adherence to culinary guidelines, portioning standards, allergen protocols, and quality assurance benchmarks established by the culinary leadership team. Implement and enforce best practices to streamline operational processes and maintain high standards of service Own day-of-service oversight, including cold-chain compliance, packaging audits, labeling accuracy, and the final sign-off of all outbound product. Lead operational planning for menu changes, seasonal updates, and new item onboarding - including documentation, testing, plating guides, and SOP adjustments. Build and maintain strong, professional relationships with client partners, ensuring clear communication, aligned expectations, and swift response to operational feedback. Train, coach, and develop operations staff and leads, reinforcing Sifted’s standards of excellence, safety practices, and service consistency. Analyze operational performance data, identify trends or gaps, and recommend improvements to increase efficiency, reduce waste, and strengthen service reliability. Support all QA audits, client reviews, and monthly performance reporting with accurate data and well-documented processes. Uphold Sifted’s brand standards and operational rigor by ensuring all SOPs, packaging guides, and workflows are followed, updated, and communicated consistently across teams Travel as-needed Shifts vary and will adjust based on production timelines and service demands. Candidates must be available for a rotating schedule that may include nights, weekends, and certain peak-season holidays Our ideal candidate Has 3+ years experience in the service industry Has 3+ years experience in a professional setting Is operationally minded : exhibits strong follow-through on tasks and progress; flexes between a granular attention to detail and big-picture thinking; balances decisiveness and patience in time-sensitive situations Is a natural leader : has filled a coaching, managing or leadership role; feels confident delegating when necessary; models a readiness to help, serve and support; is highly responsive and accessible Is analytical : can rapidly convert quantitative feedback into qualitative action; has basic proficiency in Microsoft Excel; can leverage data and technology to automate certain job functions Is brand-aware: can accurately represent and speak to a company’s brand Perks + benefits Compensation : starts between $65-70k per year + yearly bonus tied to goal achievement Company-sponsored health insurance plans, including 100% company-paid HDHP, as well as vision + dental opt-in Unlimited paid-time-off; 10 paid company holidays; paid winter break from Dec 24-Jan 1. Optional 401(k) program after six months of employment Monthly cell phone usage reimbursement Free lunch during meal service 100% mileage reimbursement Opportunities to take on larger roles within our organization + learn with a fast-growing start-up Eligibility : This position must maintain ServSafe Food Manager certification Work environment : This position is based in a commercial kitchen as well as in client offices Physical requirements : This position requires the ability to lift up to 50 lbs; this position requires sitting for up to 4 hours at a time This job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We believe that the diverse backgrounds and perspectives of our employees make us better. We strongly encourage people of color, individuals with disabilities, and lesbian, gay, bisexual, transgender, queer and non-binary candidates to apply. Employment at Sifted is considered at will, meaning that either the company or the employee may terminate this employment relationship at any time with or without cause or notice. Offers of employment and continued employment at Sifted are contingent upon successful completion of trust + safety checks including a criminal history check, a motor vehicle record check, identity verification, food safety certification verification, and at least two reference checks.