Cat Care Coordinator

The Cat Care Coordinator provides direction to the cat care team in the enrichment, care, cleaning, and feeding of the cat population in order to provide the highest quality of life for those in shelter. This position ensures that the cats who are in the shelter receive compassionate care and rehabilitation as they move on to their new homes.

Essential Job Duties:

Leadership

• Supervise and support the cat care team in ensuring the work of the team is done efficiently and to the highest standard 
• Model and coach professionalism and excellent customer service
• Work with manager to ensure adequate staff scheduling, including daily assignments and lunches
• Collaborate with volunteer and animal care managers to recruit and coordinate volunteers as part of the cat care team
• Provide onboarding support and training to staff and volunteers new to the team
• Counsel and support staff about their day to day work and provide input to managers regarding staff performance
• Provides consistent and timely communication, ensuring critical information is communicated to all relevant parties, including management, team members and other departments. Effectively cascades information to the team and ensures all members are aligned with organizational objectives and goals. Prioritizes urgent matters and delivers necessary updates promptly. 
• Mediates interdepartmental conflict. Addresses staff concerns when necessary and communicates these concerns with the manager. Communicates escalated volunteer issues to training coordinator and/or volunteer manager. 
• Collaborates within the department and cross-functionally throughout the shelter to carry out our mission. 
• Handles escalated customer complaints with tact. 
• Solves problems effectively.
• Relates effectively with co-workers and volunteers in a positive and professional manner. Recognizes fatigue in self and others and demonstrates empathy and compassion.
• Ensures team’s safety trainings are completed on time. Ensures a safe work environment and provides evacuation support as needed.
• Leads department meetings in manager’s absence. Assigns daily tasks, delegates work and ensures team stays on task. Oversees staff performance in conjunction with manager, follows up and tracks improvement. 
• With the manager, develops cooperative relationships among team members and ensures team treats each other with dignity and respect. 
• Serves as a role model for the Lollypop Farm core values.

Operations

• Utilize established SOPs to guide consistent and appropriate operating procedures to provide each cat with daily enrichment, care, cleaning, and feeding. Using a continuous improvement approach, provide productive feedback and propose updates as needed
• Monitor and complete data entry and documentation to ensure accurate animal records
• Coordinate kenneling and movement of cats within the shelter, including capacity planning
• Responsible for maintaining a high standard of neat and clean facilities in assigned work areas
• Perform opening and closing duties as assigned
• Perform euthanasia and related tasks as needed
• Observes all safety rules and regulations for self and others
• Carry out responsibilities in accord with the organization’s policies and applicable state and federal laws
• Perform other duties as requested

Education & Experience: High School diploma or equivalent education. A minimum of 2 years of animal handling experience is strongly preferred. One year of supervisory experience strongly preferred. A combination of education and experience will be considered if aligned with the position.

Skills: Demonstrated initiative to lead at a higher level, prioritizing growth opportunities and experiences. Ability to interpret simple instructions, short correspondence and memos. Ability to effectively present information in one-on-one and small group situations. Ability to apply basic mathematical concepts. Must possess the ability to understand detailed and involved instructions and to apply common sense to carry out instructions, as well as the ability to deal with problems involving few concrete variables in standardized situations. Intermediate computer skills; ability to learn internal software. Ability to operate an animal chip scanner, dishwasher, washer and dryer, power washer, cash register, and floor machine, as well as use cleaning supplies.

Physical Demands: While performing the duties of this job, the employee is frequently required to remain in a stationary position during shift, move throughout the building and move weight up to 50 pounds. Frequently required to communicate with others. Occasionally required to move excessive weight.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of this position.

Must Align with the Company Mission, Vision and Core Values:

Mission: Together with our community, we better the lives of animals through justice, prevention, and life-saving care.

Vision: A just and compassionate world for all animals.

Core Values: We embrace and recognize that Lollypop Farm donors are the heroes of our work – voluntarily offering time or money, no matter the amount – to support our mission.  Together, our core values unify and guide us to provide the best service to the animals, our community, our organization and ourselves.

? Compassion: We show empathy and sympathy for what people and animals are experiencing through positive and constructive actions. 

? Communication: We exchange thoughts, feelings, and ideas in pursuit of mutually-accepted goals.

? Flexibility: We are willing and comfortable adapting to new circumstances and conditions.

? Commitment: We are steadfast in our efforts to achieve our mission.

? Teamwork: We collaborate and communicate to achieve common goals, understanding that the organization thrives when unified.

? Integrity: We act with honor, fairness, and respect for animals, individuals, the organization, and our community.

? Respect: We are considerate and show professional regard for all aspects of our work.

Commitment to Diversity

At Lollypop Farm, we believe that people are our greatest strength.  We are united by our mission - Together with our community, we better the lives of animals through justice, prevention, and lifesaving care.  Our values inspire us to promote and support a diverse and equitable environment of mutual respect where all staff, volunteers, and community members feel a sense of inclusion and belonging. 

EOE/ADA