Branch Manager

Job Summary Overview

The position is responsible for overall accountability for branch loan production, sales results, member satisfaction, business services expertise, membership growth, deposit goals and employee engagement results. 

Essential Job Functions

• Responsible for overall sales driver of the branch. Coaches and holds accountability for sales performance. 
• Leads branch with an ownership mindset. Empowers and accountable to lead the location to achieve strong financial results and an environment that supports inclusion and teamwork. Expects to communicate recommendations for changes and enhancements to Regional Directors. 
• Supports business development efforts and community involvement. This may include, but is not limited to, visiting businesses, engaging electronically, such as through LinkedIn, attending Marketing events etc.  
• Drives growth and profitability by holding accountability for integration of consultative sales tactics into day-to-day member interactions.
• Provides leadership development to the Service Manager and monitors their success in achieving results.   
• Maintains must an understanding of all lending and business processes to ensure production and member experience objectives are met. 
• Monitors member survey results and adjusts service expectations according to member feedback.  
• Delivers services and expertise to members with a focus on growing relationships and empowers members toward self-service options.
• Produces and drives results that foster member loyalty while also generating income for the credit union. 
• Develops and leads a team of competent and productive sales and service professionals who provides exceptional member experiences and achieve sales goals.
• Serves as an ambassador for the credit union within the city/geographic area of the branch. 
• Contributes to strategic discussions by providing feedback received from member interactions and observations. Assesses regularly team talent and identifies opportunities to develop staff for future roles and advancement. 
• Hires individuals that provide referrable service and sales experiences.
• Provides support to the branch by fulfilling any branch role as needed.
• Performs other job-related duties as assigned.

Position Required Qualifications

Minimum Education and Experience

High School diploma or general education degree (GED) and three (3) years’ experience in a financial institution branch operations, retail, or service industry. Two (2) years supervisory/managerial experience or one (1) year as an Assistant Branch Manager at Arizona Financial required. Registered MLO required. 

Knowledge, Skills, and Abilities

Knowledge of PC software applications in Windows and Word required. Ability to read, write, speak, and use proper grammar in English. Ability to read, analyze and interpret technical procedures, financial reports, legal documents, and government regulations. Ability to write business correspondence in response to sensitive inquiries or complaints. Ability to communicate verbally both in person and on the telephone. Ability to speak effectively presenting information to groups of membership, management, and board of directors. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to calculate rates, ratios, and percentages. 

Licenses, Training, and Certifications Required

Registered MLO required. 

In compliance with the federal Secure and Fair Enforcement for Mortgage Licensing (S.A.F.E.) Act of 2008, Arizona Financial employees acting as Mortgage Loan Originators (MLO) must be registered with the Nationwide Mortgage Licensing System (NMLS). Prior to performing MLO duties, the registration process requires that applicants and/or current employees: 

1. electronically apply for registration, providing personal and employment information;
2. submit fingerprints to the NMLS for an FBI criminal background check, and 
3. receive clearance from Arizona Financial regarding that FBI background check. 

Applicants with certain criminal convictions, including but not limited to crimes involving dishonesty or fraud, or crimes involving financial services or a financial services related business, may not qualify for the MLO designation. 

After successful registration, employees may perform the MLO functions. To maintain MLO registration and the ability to perform these functions, they must: 

1. renew registration on an annual basis, and 
2. update any changes to his/her registration information as needed. 

The MLO’s registration and employment status will be available to the public on the NMLS Registry. MLOs routinely handle confidential member information and have strict requirements for maintaining the confidentiality and non-disclosure of that information.

Hybrid Work Environment and Physical Demands

• Occasionally required to climb or balance; stoop, kneel, crouch or crawl. 
• Frequently required to use fingers to count and sort coins and paper money. 
• Regularly required to stand, walk, sit, use hands to finger keys accurately when using calculator machines or computer keyboards; reach with hands and arms. 
• Regularly lift and/or move up to 25-50 pounds. 
• Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, ability to adjust focus.
• The noise level in the work environment is usually moderate. 
• Must be able to travel independently to department and branch locations. 

NOTE: The job description is intended to be generic in nature. It is not an exhaustive list of all duties and responsibilities. Requirements listed in the above qualifications and physical requirements are representative of the knowledge, skill, abilities, physical demands, or work environment required or encountered that must be met by an employee to successfully perform each duty and each function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Employees who work from home must have business operational internet to complete work tasks and communicate via video call or chat messaging systems in a dedicated workspace.