Job Description What is the opportunity? •Responsible for answering incoming calls received on all product lines from the general contact centre telephone lines •Responsible for working in a team-oriented, multi-disciplinary and digital environment •Participate in projects within the department as assigned What will you do? •Proficiency in handling all call types with little to no assistance. •Able to monitor and maintain the Contact Centre email inbox. •Meet all call service standards. •Maintain Quality Assurance levels. •Skill building and development. •Implement and effectively manage change. •Participate in projects and initiatives within Life & Health Claims. What will you need to succeed? • 1 to 2 years of Customer Service knowledge or relevant experience •Proficient on claims systems for lines of businesses being supported •Proven problem-solving skills, including the ability to identify additional sources to uncover vital information not otherwise available •Proficient in MS Office – Word, Excel, PowerPoint •Prioritize and perform effectively under tight deadlines •Quickly adapt to changing circumstances •Proven ability to multi-task and balance goals and priorities Special Conditions Please note you must be fluently bilingual in both English and French to apply. Only applicants fluent in both languages will be considered for this position. Please note this is a contract position with a proposed end date of November 30, 2026. What's in it for you? • A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans • Competitive pay and high-earning potential • All the tools, training, and team support you need to grow your career • Flexible work/life balance options • RBCI software tools to boost your productivity RBC is an organization that succeeds by bringing out the best in its people. You’ll be part of a supportive, inclusive team that shares common values – including a fundamental respect for each other. At the heart of this is a commitment to diversity. RBC respects and responds to the many competing and evolving priorities in our lives – so you can focus on what you can do best – putting clients first. Job Skills Communication, Coverage Analysis, Critical Thinking, Customer Service, Decision Making, Insurance Claims Investigations, Knowledge of Claims, Long Term Planning, Settlement Negotiations Additional Job Details Address: MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA City: Mississauga Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: INSURANCE Job Type: Contract (Fixed Term) Pay Type: Salaried Posted Date: 2025-09-25 Application Deadline: 2025-10-10 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.