Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare. We believe that every life deserves world class healthcare. Job Summary Salary: Competitive Hours: This is a Bank role with shifts allocated across Monday to Sunday, including night shifts. Shift Patterns: 07:00 – 15:00 15:00 – 23:00 22:00 – 06:00 Location: Shifts available across the following sites: 33 Grosvenor Place, London SW1X 7HY 24 Portland Place, London W1B 1LU 55 Moorgate, London EC2R 6BH What are we looking for? Cleveland Clinic London are looking to recruit Hospital Cleaning Supervisors on the Bank to join our Environmental Services team. Reporting to the Deputy Environmental Services Manager, the Environmental Services Supervisor supports the leading and the management of Cleveland Clinic London’s (CCL) Environmental Services Operations. The Bank Hospital Cleaning Supervisor will support with supervising the technical and administrative functions of the Environmental Services Department and acts as a technical resource for the Shift Team Leaders and team members. What makes us different? Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment, where caregivers are encouraged to grow their expertise across multiple specialties, and in collaboration with expert clinicians. Our Mission, ‘Caring for life, researching for health, and educating those who serve’, assures our unwavering commitment to professional development. What will your duties include? Guide the team and make sure the department complies with legal and regulatory requirements such as CQC, joint commission and various cleaning accreditations etc. Support recruiting and monitoring team to retain and attract talent Ensure timely communication with teams to facilitate smooth operational procedures. Ensuring regular communication with all departments and stakeholders. Arranging and delivering training to ensure compliance to the highest standards. Committing to the continual implementing, monitoring, and improvement of Health and Safety, high standards and first-class patient care. Leads with patients' first approach and seeks opportunities to improve patient satisfaction. Continuously inspects and audit assigned areas to ensure high-quality of cleaning and maintenance is being performed. Maintains staffing levels by managing the rota to support daily operations and ensuring appropriate cross-coverage across shifts Liaising and managing third party suppliers such as maintenance contracts, pest control, laundry services etc. Other duties as assigned. What we need from you? High school diploma or equivalent (GED) Experience as a work leader, team leader, or supervisor experience in a related field Previous environmental services or housekeeping experience is highly preferred Strong customer service skills Strong technological skills are required to successfully perform day-to-day job duties. There are several systems, devices, and applications to work with and monitor. Excellent communication and interpersonal skills. What can we offer you? As a private hospital with no shareholders, we reinvest profits back into our organisation. This means we can offer tailored support and development for caregivers, alongside benefits such as: Auto-Enrolment of 5% pension - Cleveland Clinic contributes 10% through Salary Exchange Priority shifts over agency workers Weekly pay Who we are? Cleveland Clinic is one of the leading providers of specialised medical care in the world, providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 80,000 caregivers worldwide and continue to drive innovation in healthcare. With over 100 years of history, our “Patients First” philosophy is at the heart of everything that we do. If you would like to know more, please email bankrecruitment@ccf.org. Due to the volume of applications we are not always able to provide individual feedback. Disclosure and Barring Service (DBS) Check This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions. “Let’s deliver World Class care together!” As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity. CCL is committed to applying its Equal Employment Opportunity/Workforce Diversity and Inclusion Policy at all stages of recruitment and privileging. Shortlisting, interviewing and selection will always be carried out without regard to any Protected Characteristics. When aware of the need to do so and when required, CCL will make reasonable adjustments to its arrangements for interviews and to conditions of employment/engagement for disabled applicants to ensure, so far as practicable, that they do not place such applicants at a substantial disadvantage in comparison to non-disabled applicants. Cleveland Clinic London is part of a global health system that consistently ranks among the top hospitals in the world. We focus on clinical excellence, safety and patient outcomes, all supported by research, medical education, technology and teamwork. Our mission — caring for life, researching for health, educating those who serve — has driven us to seek continual innovation and improvement over our 100-year history. At the heart of Cleveland Clinic London is our “Patients First” philosophy, which creates an environment that delivers world-class clinical care customised for you. Our best practices include tools, techniques and methods that are measurable, replicable and evidence-based, all designed to enhance the patient experience. Our multidisciplinary approach brings different clinical perspectives to our patient’s care, so they can benefit from the expertise of many specialists. Cleveland Clinic London is organised into patient-centred institutes. Expert teams combine the medical, surgical and support functions for specific body systems or health disorders to improve patient care and experience.