Audio Visual Hardware Specialist

Abacus Solutions Group: We're built on our shared core values! We are difference-makers, passionate about serving, we work hard with integrity and do the right thing. Difference makers means that we look at every opportunity as a chance to make a difference. Passionate about serving means that we are always looking for ways to serve our customers and coworkers. Working hard and doing the right thing with integrity means that for every decision we make we first ask, “Is the decision consistent with our moral and ethical principles?" We hire, review, reward and recognize our teammates based on these characteristics, so it is important that you share these values to be part of the team.

Position Overview:
Abacus Solutions Group is seeking a skilled AV Hardware Specialist to support the technical and administrative management of audio visual systems at the FLETC Artesia facility. The selected candidate will provide Tier I and Tier II support, maintain AV and computer lab equipment, and ensure reliable AV services in classrooms and labs. 

Key Responsibilities:

• Provide on-site Tier I and Tier II AV support for Government-furnished AV equipment.
• Perform testing, inspections, preventive maintenance, and minor repairs on AV devices including projectors, VCRs, switchers, CCTV (non-security), microphones, and displays.
• Diagnose and resolve AV hardware malfunctions; replace lamps, cords, batteries, and accessories as required.
• Maintain inventory control by labeling equipment with FLETC barcodes and logging serial numbers.
• Ensure daily classroom readiness by staging AV equipment per training schedules.
• Support classroom printers and ensure they are supplied with toner and paper.
• Assist users with Video Teleconferencing (VTC) setup and operations.
• Maintain the student computer lab (190 workstations, 8 network printers) during training days (7:00 a.m. – 5:00 p.m. MT).
• Provide basic software and hardware assistance to students in the lab.
• Assist with day-to day IT support functions on service desk.
• Maintain common area copiers, replacing toner and paper as needed.
• Perform end-of-day shutdowns and troubleshooting.
• Submit daily reports of lab activity, anomalies, and equipment issues to the COR.

Qualifications:

• Experience with AV hardware, troubleshooting, and basic repairs.
• Familiarity with computer lab environments, including workstations and network printers.
• Working knowledge of common office software (e.g., Microsoft Word, Excel).
• Strong organizational and communication skills.
• Ability to follow technical manuals and government procedures.
• Previous government contract or law enforcement training center experience is a plus.

Security Qualifications:

• Must be a US Citizen
• Must pass a Federal Law Enforcement Background Investigation

Benefits:

• We offer a wide range of medical benefits, employee resources and strategic discount alliances. These benefits include medical/dental/vision benefits, company matching 401K, Choice Time Off, Long-Term and Short-Term Disability Insurance, Life Insurance, and other ancillary benefits.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.