Job Description What is the opportunity? You are an associate within the Collections team acting to deliver an exceptional client experience by offering advice & solutions during their time of need. You champion the RCAP Leasing brand and provide support to our clients as through the management of delinquent and challenging accounts. What will you do? Focus on helping clients when they need us most, by responding empathetically to a variety of questions, offering and resolving client financial concerns Contact customers to collect total arrears including past due rental payments, interest, and fees Resolve problems at first point of contact in a friendly and helpful manner, and maintain relationships with partners Negotiate payment plans to reduce loss from a delinquent account Work with clients, vendors, and asset remarketing companies to recover equipment Initiate activities (i.e. sending letters, equipment recovery, assigning of bailiff’s) on accounts that are deemed ‘uncollectable’ in order to mitigate our loss Prepare receivership and/or bankruptcy documentation as required and initiate contact with Trustee for release of secured equipment Analyze accounts to determine high priority accounts to be given immediate attention What do you need to succeed? Must-have: Proven interpersonal, communication and problem resolution skills Proven ability to build rapport while offering the right solutions for our clients while mitigating risk Desire to build exceptional client experiences, and is passionate and curious to help clients meet their needs and solve their concerns Strong oral and written communication skills Strong organizational and time-management skills Ability to work independently and as part of a team Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs. Nice to have: Past experience in a customer service role where you provided a variety of needs based solutions Past experience in the equipment leasing industry What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation and stock where applicable Excellent career development and access to a variety of job opportunities across business and geographies Leaders who support your development through coaching and managing opportunities Work in a dynamic, collaborative, progressive, and high-performing team Job Skills Additional Job Details Address: 5575 NORTH SERVICE RD:BURLINGTON City: Burlington Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: PERSONAL & COMMERCIAL BANKING Job Type: Regular Pay Type: Salaried Posted Date: 2025-06-18 Application Deadline: 2025-09-30 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.