Job Requisition: JR101149 Associate Director, Student Engagement & Academic Affairs (Open) Job Posting Title: Associate Director, Student Engagement & Academic Affairs Department: CC00937 WM001 | PROV | Business Undergraduate Program Job Family: Staff - Student Services Worker Sub-Type: Regular (benefited) Job Requisition Primary Location: Miller Hall Primary Job Posting Location: Miller Hall Job Description Summary: The Associate Director, Undergraduate Business Programs Student Engagement & Academic Services represents a unique opportunity to support the education of undergraduate students in the vibrant environment of a top-tier business school at one of the nation’s most historic “public ivy” universities. The Associate Director is a vital member of the Undergraduate Business Programs Team of the Raymond A. Mason School of Business (MSOB) at William & Mary, and will support the residential full-time Undergraduate Business Programs, including discipline specific majors and minors, as well as specialty minor’s programs. Reporting to the Director, Undergraduate Business Programs, the Associate Director collaborates closely with faculty, staff, students, and external stakeholders to ensure the continued success and growth of all programs. The position is part of a highly collaborative, student-oriented team environment and includes student staff supervision alongside program design, implementation, and evaluation. Duties include but are not limited to: • Works with faculty and staff to create and implement academic signature programming that provides an outstanding student experience. • Provides academic advising and counseling using high-quality and efficient communication strategies. • Serves as primary liaison for undergraduate student affairs and academic services. • Maintains and updates student records for ease of access for all team members. • Oversees the training and work product of undergraduate assistants. • Manages financial resources responsibly. Job Description: Required Qualifications: Please make sure your cover letter and resume clearly indicate how you meet the following required qualifications: Master’s degree or an equivalent combination of education, experience, and training. Experience with academic student advising and counseling. Experience in academic administration, including experience developing and implementing policies and procedures. Experience in enrollment management, including forecasting student demand. Strong interpersonal, written, and verbal communication skills and ability to multitask, take initiative, and speak in front of groups. Experience with a web-based, learning management system, student information management system, and data collection and management tools. Commitment to providing exemplary customer service. Strong computer skills with proficiency in Microsoft Outlook (email and calendaring), Word, and Excel; ability and willingness to learn and use new software and computer programs. Exceptional attention to detail and organizational skills. The ability to prioritize work and manage multiple tasks and deadlines effectively in a fast-paced and dynamic environment. Demonstrated ability to work independently within a team, think proactively and critically, problem-solve, and self-initiate. Preferred Qualifications: Please make sure your cover letter and resume clearly indicate whether you meet any of the preferred qualifications: Experience advising and counseling Business School undergraduate students. Excellent understanding of undergraduate business school best practices and trends in higher education. Experience with Banner, Qlik, and SQL queries. Experience with W&M procurement systems. Conditions of Employment: This position may require additional hours beyond the typical 40 hour work week, to include occasional evening, night and weekend work, and/or overnight travel, as needed to meet the business needs of the operation. This position is student-facing and therefore only eligible for remote work during times of the year that academic demands are at the lowest. Remote work scheduling will be determined by the administration of the Mason School of Business. Job Duties: 30% - Education Program Coordination: Enhances the sense of belonging for all students to make the Mason School a place where every student feels “at home.” Demonstrates commitment to inclusive excellence. Serves as primary point of contact for upper-class business majors and minors. Professionally and helpfully provides information, redirecting to other team members as needed. Collaborates on communication to students via the weekly newsletters, Blackboard Hub, and website. Identifies any student or program concerns and bring to the attention of the Associate Dean. Provides individualized academic advising to students, assisting them in developing academic plans, setting goals, and navigating program requirements aimed at enhancing academic success. Supports student organizations and student engagement activities, including close communication with the Boehly Center for Excellence in Finance. Implements strategies to support students with diverse needs. 25% - Policy: Learns and follows established standards, regulations, and academic policies. Actively communicates academic policies to assigned students (orientation, website, and newsletters). Maintains and update student records for ease of access by all team members. Performs degree audits for assigned advisees to ensure students are meeting their requirements for timely completion. Oversee course schedule overrides, petitions, and exception requests. Provides guidance on policy application and special cases. Monitors retention, matriculation, and graduation concerns. Supports the faculty director for pre-major advising in the preparation of materials and execution of pre-major group advising. Identifies academic issues and escalate to Associate Dean, as necessary. Stays up to date on university wide academic policies and procedures. Continuously reviews and suggests updates to the MSOB Undergraduate catalog. Collaborates closely with Associate Dean to proactively resolve academic issues. Facilitates transfer credit course evaluation processes for business specific courses for incoming transfer students, as well as current business students requesting permission to take courses elsewhere. Distributes syllabi to Department Chair or appointed faculty for review, updates the database and collaborates with the registrar’s office to ensure credits are appropriately attributed. Ensures timely communication with all parties and updates the Associate Dean. 20% - Coordination: Collaborates in a constructive, respectful, other-centric manner that supports a positive culture and serves our students, faculty, visitors, and key stakeholders in an outstanding manner. Establishes academic calendar and course schedule development in collaboration with the Associate Dean and Academic Administration. Supports student transition events such as pre-major advising, new student orientation and graduation. Develops and leads student transition events such as pre-major advising, new student orientation, signature experiences and graduation. Works closely with the Associate Dean to plan instructional course offerings, scheduling, and staffing. Proactively plans pathways to encourage students to complete 3+1 or 4+1 undergraduate and graduate degrees. Meets regularly with Associate Dean, faculty director and instructional faculty to maintain a smooth delivery of classes and to identify student or program concerns. Meets regularly with Associate Dean and faculty director to plan and implement signature academic and community-building events. Maintains strong working relationships with relevant counterparts within the business school and wider campus. Builds and distributes surveys to assess outcomes and student learning to ensure quality and deliver continuous improvement. Maintain confidentiality under Family Educational Rights and Privacy Act. 10% - Admissions Support: Assists the Admissions review with application data verification. Collaborates with admissions to facilitate a seamless hand-off for newly minted majors and minors. Participates in admissions events as needed to support enrollment goals. Assist Admissions and Alumni/Development at events and gatherings. 10% - Fiscal Management: Collaborates with the Associate Dean and the advancement team to review and distribute business specific scholarship awards. Oversees the application process ensuring a fair and holistic review for distribution of awards. Identifies opportunities for cost savings and monitors spending for academic and student services for the Undergraduate programs. Follows all procurement guidelines and procedures when purchasing services and supplies. Manages assigned budget(s) and does not exceed allotments. 5% - Compliance and Program Support: Follows and documents the goals and objectives that have been set for position. Engages with and contributes to continuous improvement of processes on an on-going basis as directed by the associate dean. Takes initiative to learn the skills necessary to provide excellent student and academic support to the undergraduate programs. Meets the requirements of the performance planning and evaluation system and complete self-evaluation by established deadlines with proper documentation. Reviews safety issues to assure a safe and healthy workplace. Other duties as assigned. Additional Job Description: Applies knowledge of program area(s) and related administrative processes. Frequent and varied contacts inside and outside of the organization are typically necessary in order to adapt resolutions for program success, e.g., developing policies and procedures, coordinating service delivery, promoting program(s) goals and objectives in addition to providing technical advice. For full consideration, please upload a Resume, Cover Letter, and list of 3 professional references. This position is not eligible for work visa sponsorship. Annual Salary: Up to $65,000, commensurate with experience. Job Profile: JP0523 - Senior Student Success Specialist - Exempt - Salary - S10 Qualifications: Compensation Grade: S10 Recruiting Start Date: 2025-11-20 Review Date: 2025-12-04 Position Restrictions: EEO is the Law. Applicants can learn more about William & Mary’s status as an equal opportunity employer by viewing the "Know Your Rights" poster published by the U.S. Equal Employment Opportunity Commission. https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal Background Check: William & Mary is committed to providing a safe campus community. W&M conducts background investigations for applicants being considered for employment. Background investigations include reference checks, a criminal history record check, and when appropriate, a financial (credit) report or driving history check. Remote Work Disclaimer: Remote work eligibility is not guaranteed and is subject to approval. Employee eligibility depends on the likelihood of the employee succeeding in a remote work arrangement and the supervisor’s ability to manage remote workers. Departments and/or Human Resources may amend, alter, change, delete, or modify eligibility. William & Mary and the Virginia Institute of Marine Science (VIMS) are vibrant, innovative and engaged communities and we are delighted about your interest in a career with us.