Who We Are Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do. About the Role The Associate Director, Operations leads operational excellence within SFU’s Meeting, Event and Conference Services (MECS), ensuring seamless delivery of high-impact events across all three campuses. This role is pivotal in executing SFU’s academic, community, and revenue goals through service innovation, strategic planning, and team leadership. As the university returns to in-person engagements, the Associate Director will help elevate event experiences through system upgrades, streamlined processes, and the integration of new spaces and technologies (Momentus, SharePoint, teams). Candidates with a passion for collaborative problem solving, client-focused service, and large-scale event delivery will thrive in this leadership role. The ideal candidate is a strategic operations leader with a passion for service excellence and innovation in a post-secondary or public sector environment. They possess strong project management skills, proven team leadership, and the ability to manage complex logistics across multiple campuses. Key competencies include cross-functional collaboration, process optimization, and sound judgment in navigating institutional policy. Experience with enterprise event platforms (e.g., Momentus), catering and space management, and stakeholder engagement is essential. A proactive, adaptable mindset and commitment to equity, sustainability, and community-building are vital to driving MECS' evolving goals and elevating the SFU campus experience. Full Job Description Qualifications Bachelor's degree in business administration or a related field, and seven years of related experience in event management at a large corporate or community-wide level or an equivalent combination of education, training, and experience. Strategic Operational Leadership Project & Change Management Stakeholder Engagement Policy & Process Development Technology-Driven Solutions What We Offer At SFU, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth and development, as well as a safe and respectful workplace. We offer continuing employees who belong in the Administrative & Professional Staff Association (APSA): 4 weeks’ vacation (prorated for the first year)* Hybrid-work program for eligible positions Employer paid defined benefit pension plan On-campus tuition waiver for employees and their immediate family members* Off-campus tuition reimbursements and professional development funds* And more! View our benefits brochure *Prorated for part-time employees Additional Information Join a collaborative, service-oriented team committed to operational excellence and community engagement across SFU’s campuses. The Associate Director, Operations plays a key leadership role in shaping dynamic campus experiences, enhancing service delivery, and fostering meaningful connections with internal and external partners. Must have the ability to work at all three campuses. Please include your cover letter and resume in one attachment. SFU is an equity employer and strongly encourages applications from all qualified individuals including women, Indigenous Peoples, visible minorities, people of all sexual orientations and gender identities, persons with disabilities, and others who may contribute to the further diversification of the university. We are committed to ensuring that the application and interview process is accessible to all applicants. If you require any assistance or accommodations, please contact pei_reception@sfu.ca.