CMS CDD ACCROISSEMENT TEMPORAIRE D'ACTIVITE At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest® wearable cardioverter defibrillator (WCD), the ZOLL cardiac monitor, and associated technologies. Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need. To date, the LifeVest WCD has been worn by hundreds of thousands of patients and saved thousands of lives. ZOLL has been Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest Employers, and even one of Pittsburgh's Coolest Offices. But it's our unique opportunity to impact people's lives that makes ZOLL the ideal place to build your career. A quoi sert le poste dans l’organisation ? Il/elle assure le traitement administratif jusqu’à la facturation et le recouvrement des dossiers, assure un suivi proactif des dossiers et litiges, communique proactivement vers les patients, clients internes/externes. 2 grands axes : • Traitement administratif des dossiers patients (création, suivi, relance clients internes/externes, facturation, recouvrement, clôture du dossier) avec les contrôles idoines à chaque étape du flux • Interlocuteur privilégié du clients internes/externes dans le suivi, résolution de litiges, fidélisation clients internes/externes. Activités: - Traitement des appels et e-mails entrants pour garantir le taux de service défini par le superviseur, ZOLL Medical France ou ZOLL EMEA, - Traitement quotidien des nouveaux dossiers (contrôle des documents, création, communication sortante), - Contrôle la consistance des données dans l’ERP nécessaire au suivi des dossiers patients, - Facturation des dossiers selon les règles internes et conformes aux standards SOX, - Encaissements informatiques, - Communication proactive auprès de nos clients internes/externes d’informations sur l’état d’avancement des taches de back office (avoir, litiges…), - Recouvrement des dossiers (appels, suivi, relance, clôture), - Archivage papier/électronique des documents et dossiers administratifs, - Formation des nouveaux arrivants (SFP, TM, fonctions supports), - Organisation des retours des LifeVest™, - Garant de l’application des règles et processus internes, - Participation aux projets transverses, - ISO – Rédaction et mise à jour des procédures, - ISO – Application des procédures liées à la norme ISO, - ISO – Suivi de la démarche qualité dans l’entreprise, - ISO - Participation à des réunions de travail, - ISO - Suivi et remontée d’information concernant l’application des procédures. ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives. ZOLL Medical Corporation, an Asahi Kasei Group Company, develops and markets medical devices and software solutions that help advance emergency care and save lives, while increasing clinical and operational efficiencies. With products for defibrillation and monitoring, circulation and CPR feedback, data management, therapeutic temperature management, and ventilation, ZOLL provides a comprehensive set of technologies that help clinicians, EMS and fire professionals, and lay rescuers treat victims needing resuscitation and acute critical care. For more information, visit www.zoll.com. The Asahi Kasei Group is a diversified group of companies led by holding company Asahi Kasei Corp., with operations in the material, homes, and health care business sectors. Its health care operations include devices and systems for acute critical care, dialysis, therapeutic apheresis, transfusion, and manufacture of biotherapeutics, as well as pharmaceuticals and diagnostic reagents. With more than 30,000 employees around the world, the Asahi Kasei Group serves customers in more than 100 countries. For more information, visit www.asahi-kasei.co.jp/asahi/en/.