R
Full-time
On-site
Madrid, Spain

Team Mission:

Our mission is to drive and support the digital transformation journey of Radisson Hotel Group by ensuring the stability, evolution, and optimization of our Business Operations (BO) applications in our standard SAP platform, EMMA (Every Moment Matters). As part of the broader IT landscape modernization, we focus on delivering reliable, scalable, and business-aligned application solutions—primarily focused on SAP Finance and related platforms. We are committed to transitioning innovation into operational excellence by supporting live services, enabling process automation, and ensuring a seamless user experience. Through agile delivery and strong collaboration with our business stakeholders, we contribute directly to RHG’s strategic objectives and long-term success.

Role purpose:

This role has a strategic relevance and a significant financial impact supporting RHG’s business operations and strategies.

The primary purposes of the EMMA Finance Application Support Specialist role are:

1)      To support the ongoing EMMA programme rollout providing technical support working closely with the “Hypercare and Support Teams” resulting in a smooth transition to ongoing service support for the Finance applications (Data Migration, Trial Balance calcs, Tax Calcs, Legal Requirements, Finance integration with satellite systems, etc.)

2)      To ensure that professional application operations and application management services are delivered on an ongoing basis for RHG, primarily focussed on SAP technologies

Services are architected with the principles of simplicity, scalability, security, resilience, and maintainability.  A key dimension of role is the interaction with 3rd party suppliers to the benefit of RHG and its SAP strategy, and active engagement in future sourcing decisions.

Roles/Responsibilities

 

Hypercare / Transition to Ongoing Service: Responsible for ensuring “concierge level” support to the EMMA programme rollout, with the ability to react quickly to dynamic situations and to rapidly address incidents, problems, and changes with the right level of access and technical expertise.

Service Operations and Delivery: Responsible for delivering high quality ITILv3/4 compliant SAP operations and application management services to the RHG community on a 24x7x365 basis in support of the EMMA program rollout. Fluency with Change & Release Management, Incident Management and Problem Management are key attributes to success.  Contribute to best-in-class service as per defined KPI/SLAs.  Identify opportunities for automation, highlight and remediate potential service risks, reduction of MTTR and increase of MTBF.

Technical Support: Act as an independent problem-solver, capable of analysing and resolving issues across SAP modules by leveraging strong knowledge of SAP tables, queries, and configuration.

3rd Party Management: Interact as needed with partners to ensure they are delivering to expectation. Be the RHG advocate and ambassador for the SAP space.

General: Ensure a high degree of collaboration and good team spirit is achieved across all parties. Must be able to interact with confidence with Finance Controllers, Cluster Business Managers, etc.
Accountabilities:

·        Collaborate closely with cross-functional teams to understand business needs and translate them into effective SAP solutions.

·        Provides expertise to identify and translate business, sector or product requirements into integrated end-to-end IT solutions.
·         Promotes and advocates standardization and global solutions.

Job requirements and qualifications:

Location:

·        Madrid, Spain

Language skills:

·        English (fluent)

Highly desirable experience

·        Background in SAP support and demonstrable history of successfully delivering SAP application support services.

·        ITIL v3 or v4 based service delivery processes and the ability to deliver against them evidenced by previous experience

·        International work experience

·        SAP TMSforHOTELS and or SAP Certificates (FI or SD modules)

·        Hospitality experience

·        Finance language/background

Travel needs

·        Up to 20%, primarily European but could be international on occasion

Soft skills:

·        Excellent good interpersonal, verbal, and written communication skills

·        Passion for customer service, efficiency, effectiveness and quality

·        Good team player, willingness to assist others and share expertise

·        Highly influential, leadership, communication, efficiency, sociability

Education:

·        University Degree in Computer Science, Information Systems, Business Administration, or related field.

·        A recognized ITIL certification at Foundation level or above is highly desirable.
The description of functions is merely indicative and not exhaustive. Accordingly, the employee shall perform any other duties inherent to the labour position and their professional group, in accordance with the company's directives.