Radisson Hotel Group, Madrid Office-Information Technology logo
2 days ago
Full-time
On-site
Madrid, Spain

Radisson Hotel Group is a leading hospitality company serving as a true host and best partner to guests, owners, business partners and talent. Our unique hotel brands offer award-winning and exceptional hotel experiences, originating from our strong Scandinavian heritage of design and innovation. Our brands embody our modern vision of hospitality, including authentic local tastes, stylish living design, unique locations and vibrant social scenes.

Radisson Hotel Group brings a refreshed commitment to hospitality leadership to meet the changing travel industry and the bespoke needs of our guests. We provide exceptional service in all our hotels across the globe and strive to deliver a hospitality experience that is beyond guest expectations.

Role purpose

The Observability technician ensures the reliability, performance, and visibility of our digital platforms (web and mobile applications).

In the short term, the role is responsible for operating and optimizing our IT Monitoring & Observability platform, Dynatrace, to maintain robust monitoring coverage.

Over the mid-term, the technician will actively support the migration to, potentially, an open-source based solution such as the Grafana stack, contributing to the design and implementation of a modern Observability landscape.

By building metric pipelines, dashboards and alerts that provide actionable insights to technical and business teams, the role directly enhances platform availability, accelerates incident resolution, and ultimately improves the overall customer experience.

Roles/Responsibilities

·        Monitoring operations

Maintain and optimize Dynatrace dashboards, alerts, and integrations.

Ensure monitoring coverage across critical services, APIs, and user journeys

·        Migration & tooling evolution

Contribute to the roadmap for migrating from Dynatrace to Grafana.

Assist in setting up Prometheus exporters, Grafana dashboards, and alerting rules.

Participate in proof-of-concepts and pilot projects for new Observability platforms.

·        Collaboration & incident support

Work closely with SREs, developers, and QA to define SLIs/SLOs.

Provide observability data during incident response and postmortems.

Document monitoring standards, runbooks, and best practices.

·        Continuous improvement

·        Stay current with observability trends (OpenTelemetry, distributed tracing, AIOps).

·        Suggest improvements to monitoring coverage, alerting thresholds, and visualization.

Contribute to a culture of reliability and proactive issue detection.

Job requirements and qualifications

Location:

·        Madrid, Spain

Language skills:

·        Fluency in English is required.

Must have experience

·        1 - 2 years’ experience in Observability/Monitoring related roles.

·        Understanding of logging, tracing, and metrics collection tools.

·        Hands-on with Dynatrace APM (dashboards, RUM, alerts, integration.)

·        Exposure to Open-source observability stack (Ex: Prometheus, Grafana).

·        Familiarity with cloud-native environments (Kubernetes, containers).

Desirable experience

·        Basic scripting (Python, Bash, or similar).

·        Familiarity with Cloudwatch for log management.

·        Hands-on with OpenTelemetry (OTel) standards for data ingestion.

·        Knowledge to ITIL framework principles.

·        Exposure to DevOps workflows and delivery lifecycles.

·        Dynatrace or other APM certified.

Soft skills:

·        Analytical mindset and attention to detail.

·        Strong collaboration and communication skills.

·        Curiosity and eagerness to learn new tools.

·        Proven ability to work independently and as part of a team.


The description of functions is merely indicative and not exhaustive. Accordingly, the employee shall perform any other duties inherent to the labour position and their professional group, in accordance with the company's directives.