EMMA is Radisson Hotel Group's new exclusive unified technology platform. Powered by Indra Minsait Hospitality and the SAP HANA Platform. EMMA is a game-changing offering, eliminating the need for a multi-system technology solution by creating one platform to power your business knowing that Every Moment Matters in Action.
Radisson Hotel Group will implement EMMA in its hotels, and we are looking for an IT Operations Specialist to assist the Hotels offering support before, during and after implementations.
Roles/Responsibilities:
- Guide and support properties before, during, and after system synchronization by gathering key information, configuring system parameters, and coordinating with cross-functional departments to provide guidance, recommendations, and best practices on system usage.
- Lead the resolution of issues and system bugs identified during and after system synchronizations, including throughout the Hypercare phase.
- Ensure successful, timely delivery of activities in alignment with project calendars, milestones, and department deadlines.
- Provide operational support across internal workstreams, including PSB, Configuration, Live Loading, Hypercare, and POSM.
- Support the Implementation team during the go-live week, performing required adjustments to hotel configurations and ensuring system readiness for operations.
- Travel as needed to support key phases and initiatives, such as Hypercare, task forces, rollouts, and operational on-site support.
- Assist the Above Property Manager upon request, ensuring execution of ad-hoc activities, validations, and business support requirements.
Competencies & Skills Requirements:
- Administration skills and highly organized
- Strong Interpersonal Communication skills
- Dynamic on a team work role
- SAP-TMS/EMMA softwares
- OPERA knowledge
Job Requirements & Qualifications:
- Minimum education: Bachelor degree
- Minimum experience: 2-3 years
- Language skills: Fluency in English is a must
- Required to travel: Occasionally
- Spain based, preferably Madrid