Get started on an exciting career at Element! Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team. About the Role We’re looking for a decisive and judicious individual to join our team as a Quality Analyst. In this role, you will ensure operational excellence and continuous improvement within maintenance operations. By evaluating work quality, identifying root causes, standardizing processes, and collaborating with Operations and Training, the incumbent drives first-touch resolution, elevates the client experience, and ensures consistent policy adherence What You’ll Do Process & Policy Governance Maintain and Update SOP’s, workflows, and policy documentation. Manage change requests, version control, and ensure clear communication of updates across teams. Root-Cause Analysis & Trends Analyze defects, escalations, and performance data to identify systemic issues. Quantify business impact, surface trends, and prioritize corrective actions with stakeholders. Quality Reviews Evaluate calls, cases, work orders, and documentation against SOPs. Provide actionable findings, corrective actions, and feedback to drive consistent quality and performance. Calibrations & Voice of the Customer Lead regular scoring calibrations with supervisors and leaders to ensure alignment, consistency, and fairness in quality evaluations. Reporting, Dashboards, Enablement & Coaching Support Build and maintain quality and performance dashboards. Deliver weekly/monthly summaries with actionable insights to Operations, Training, and Leadership. Basic Qualifications Bachelor’s degree in business, Operations Management, Quality, or related field preferred. Equivalent Experience Accepted. 3–5 years of experience in Quality Assurance or Operational Excellence within maintenance, field service, facilities, automotive services, utilities, or BPO/contact center environments. Strong analytical skills with experience using QA platforms and analytics/BI tools; advanced spreadsheet proficiency required; basic SQL or BI platform experience (Power BI, Tableau) preferred. Proven facilitation and coaching experience, with the ability to influence cross-functional teams. Excellent documentation discipline with meticulous attention to detail; ability to manage SOPs, workflows, and policy governance. Preferred Qualifications Advanced degree or certification in Quality/Process Improvement (e.g., Lean Six Sigma, CQIA, COPC) preferred. Strong analytical skills with experience using QA platforms and analytics/BI tools; advanced spreadsheet proficiency required; basic SQL or BI platform experience (Power BI, Tableau) preferred. Location Current location: Mississauga. Our Mississauga office will move to 1 Adelaide in Toronto in September 2026 The hiring base salary range for this position is $62,600- $86,000 annually. Actual compensation within this range will be dependent upon the individual’s knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location. What’s in it for You • A culture of innovation, empowerment, decision-making, and accountability • Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness (for qualified roles) • Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays) (for qualified roles) Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended. Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to talentacquisition@elementcorp.com or call (800) 665-9744. Element Fleet Management (TSX: EFN) is the largest publicly traded pure-play automotive fleet manager in the world. As a Purpose-driven and client-centric company, we deliver value through scalable, sustainable, and technology-enabled fleet and mobility solutions. Through the Element-Arval Global Alliance, we operate in over 50 countries, supporting clients across North America, Australia, New Zealand, Ireland, and beyond. Our global reach is further extended by Autofleet, our technology platform accelerating the modernization of our digital capabilities. Element delivers end-to-end solutions to our clients—from vehicle acquisition and maintenance to EV integration, route optimization, risk management, and remarketing. Our People Drive Our Success At Element, our success begins with you. Inspired by our Purpose to Move the world through intelligent mobility—and guided by our Values: We are always a force for good, We are experts defining the future of mobility and We are driven by client success. Everyday, our team members deliver on our Purpose and our Values for each other, our communities and our clients. It’s our commitment to how we work, grow and put our clients at the heart of everything we do.