TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. We are seeking a detail-oriented Benefits Administration Specialist to join our client services team. This role is responsible for ensuring operational excellence in benefits administration through quality control, data validation, client communication, and system management. The successful candidate will manage multiple client deliverables while maintaining strict adherence to SLAs and contractual obligations, supporting both internal teams and external clients in a fast-paced environment. Primary Responsibilities Client Service & Operational Excellence: Ensure quality control of deliverables while meeting critical deadlines Perform comprehensive data validations and business testing Prepare and distribute written communications to client employees and retirees Respond to internal and external inquiries within required SLAs and contractual timeframes Support contact center operations for Tier 2 escalations Monitor client mailboxes, system jobs, and ad-hoc processes Data Management & Reporting: Prepare, validate, and distribute benefits-related payroll files to client customers Generate and validate eligibility files for various carriers Create and validate client reports including OAD reports, age milestone reporting, and taxable benefit reporting Manage issue resolution processes through CW and AV systems Update and maintain administrative procedures and documentation Quality Assurance & Training: Conduct peer reviews for team members Provide training and cross-training support as required Ensure compliance with best practices, confidentiality standards, and peer review processes Manage and prioritize multiple tasks to meet critical deadlines Required Qualifications Professional Competencies: Client Focus: Demonstrated ability to meet internal/external client expectations and maintain effective relationships Communication: Strong verbal and written communication skills with active listening capabilities Team Collaboration: Proven ability to work effectively in team environments and build trust with colleagues Problem-Solving: Strong analytical skills with ability to find effective solutions to complex problems Project Management: Excellent organizational skills with ability to manage multiple priorities and deadlines Initiative & Self-Management: Self-motivated with strong time management and positive attitude Technical Skills: Systems Experience: BOL, Power Flex, Lifeworks, MSP, Carrier websites, Arielvu, Tractus, CW, Case Manager, 1MSI Software Proficiency: SQL (basic query modification and execution) Excel (formulas, vlookup, pivot tables) Word (intermediate proficiency) Data Management: Experience with HRIS feeds, payroll processing, provider feeds, and census data Key Interfaces & Responsibilities Data Processing: HRIS inbound feed validation and processing Payroll outbound feed validation and posting within SLAs Provider feeds to carriers with validation and SLA compliance Census data feeds to clients/carriers Reporting & Communication: Monthly/Annual OAD report generation and distribution Age milestone and taxable benefit reporting Custom ad-hoc reporting as requested Email management for client administrators and participants Preferred Experience Entry-Level Requirements: Ability to think through complex problems and ask thoughtful questions Capability to handle large volumes of data efficiently Understanding of client service principles and SLA management Growth Opportunities: This role offers significant opportunity for technical skill development and career advancement in benefits administration and client services. Work Environment This position requires strong attention to detail, ability to work under pressure, and commitment to maintaining confidentiality. The role involves regular interaction with clients, carriers, and internal teams, requiring excellent communication and relationship management skills. This position offers competitive compensation and benefits package commensurate with experience and qualifications. A bit about us We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada. The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19. Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks. By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process. Being part of the team at TELUS Health is more than a job; it’s a career-defining experience. It allows you to do innovative and meaningful work with talented and collaborative teams. It’s an opportunity to improve businesses and lives by building healthier, happier workplaces. And it’s a chance to build genuine, long-term relationships along the way. A place to experience more Find the support and encouragement to consistently push boundaries and deliver impactful solutions. Our collaborative culture means your ideas will be heard and your hard work will be rewarded. You will be leveraging our world-leading technology, products, clinical services and passionate team members to revolutionize access to health care and wellbeing, and drive remarkable experiences for the benefit of all the clients and individuals we serve around the world. Talented people who care Coming to work each day is an opportunity. It’s a chance for you to work with a multidisciplinary global team of nearly 10,000 smart and driven members whose passion for their work matches your own, resulting in helping create a healthier future for everyone. Work that matters Make a difference in the lives of our clients and their employees every day – by providing meaningful solutions in more than 160 countries, that help people and businesses perform at their best by delivering both digital innovation and clinical services to improve total physical, mental and financial health and wellbeing across the full spectrum of primary and preventative care.