Alumni & Family Program Manager

Position Overview

The Alumni & Family Program Manager leads initiatives to engage alumni, current clients’ families, and alumni families to strengthen recovery outcomes, reduce AMA discharges, and foster lasting community. This role oversees alumni programming, family programming, and AMA-blocking strategies while partnering with clinical, admissions, and marketing teams to ensure seamless support before, during, and after treatment.

Key Responsibilities

• Develop and oversee alumni and family engagement programs across multiple sites.
• Supervise and mentor Alumni & Family Coordinators in TN and GA.
• Partner with site leadership to design events, psychoeducational sessions, and family workshops.
• Lead initiatives that reduce AMA discharges through proactive family engagement.
• Manage tracking, reporting, and outcomes data related to alumni/family participation and retention.
• Collaborate with marketing and BD teams to elevate alumni storytelling and referral advocacy.
• Maintain a consistent presence at each site through regular visits (50–75% travel).

Key Performance Indicators (KPIs)

• 25+ families per monthly event by Month 3
• 20+ alumni per monthly event by Month 3
• 5%+ engagement rate on alumni/family social posts
• 50+ monthly direct outreach touchpoints
• 2+ alumni/family testimonials per month
• Minimum of 2 events executed per month

Education: Bachelor’s degree required

Experience: 1-2 years minimum in alumni relations, family programming, behavioral health, or related field