Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details This role is in support of Cencora's wholesale distribution services in Europe operating through our Alliance Healthcare business. To be responsible for the management of the Alphega Pharmacy Member Support Desk, acting as first point of contact for current and potential members and ensuring that issues are dealt with efficiently. To provide administrative, procedural and digital support to the Alphega Pharmacy UK head office and field teams. Responsibilities: Alphega Pharmacy Member Support Desk: Be the first point of contact for current and potential members, dealing with ad hoc queries in a timely manner through liaising with internal Alliance Healthcare departments and Alphega UK team. Ensure all member queries (telephone and email are actioned and followed through Process new members, ensuring that welcome letters, starter packs, web log-ins are sent out on time and accurate and Alphega pricing is set up. Inform internal and external stakeholders/ service providers as appropriate Process ongoing member requests for new/ replacement services and equipment e.g. uniforms, badges and dispensing bags, branding, missing promotional packs Process member orders for offer elements through the creation of online order forms e.g. Branding, Planograms, Flu PGDs, Travel Clinic and Practice Leaflets and manage them through to delivery Alphega Pharmacy Reporting: Ensure member details are up to date and accurate at all times by liaising with Alphega Business Mentors, Alliance Healthcare Sales teams and external service providers Maintenance and tracking of PO tracker Ensure all supplier invoices are correctly matched to POs, assigned to the correct code and added to the invoice batch sheet Chase up outstanding POs with budget holders, invoices with suppliers Create quarterly Mystery Shopper group reports and call list Raise and submit member credit requests to finance Monthly update of the Member Master list with member benefit uptak Alphega Pharmacy Administration: Provide Administrative support for Alphega Pharmacy support office and field teams Support Head of Field Operations as required Maintain Health & Safety Records and ensure that Work Station Assessment forms are completed for all team member Order stationary and business cards as required Provide administrative support to the Alphega digital team administration of the Alphega Learning Management System, Tablet, B2C App, member microsites and Member Hub; including pharmacy locator maintenance, Member Hub updates and maintenance and monthly uploads; including SOPs, digiPOS, planograms Assist in the organisation of Alphega team meetings, Welcome to Alphega Days and Advisory Board events Provide support in the production of member engagement collateral Maintain Alphega team GDP tracker Management of the EPoS and PMR tracker; including liaising with PSL, raising agreements and reporting Support the digital team to onboard new members to the Alphega app . Requirements: Educated to A level or equivalent standard Knowledge of Health & Beauty and/ or Independent Pharmacy retail sector Will have worked within a Pharmacy or symbol group Previous experience in administrative roles or customer support is preferred Proven data base management experience (Access) I.T. literate (Word, Excel, Powerpoint) Proven verbal, written and numerical accuracy Excellent telephone manner Excellent influencing skills You are expected to understand the principles of Good Distribution Practice of Medicinal Products for Human Use (2013/C 343/01) which is reflected in our SOP – REF Chapter 1 AHDL GDP 1.1. Excellent time management and ability to handle multiple tasks simultaneously Attention to detail Ability to resolve ad hoc queries This role is a maternity cover position and will be offered on a fixed-term basis. What Cencora offers Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements. Full time Affiliated Companies Affiliated Companies: Alliance Healthcare Management Services Limited Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health. Recruitment scams are on the rise and the intent is to target individuals looking for employment opportunities. To protect yourself, we urge you to be vigilant and follow these guidelines. 1.) Research the Company: Thoroughly research any company before applying or sharing personal information, check their website, read reviews, and verify their legitimacy. 2.) Be Wary of Unrealistic Promises: Exercise caution If a job posting offers high salaries and minimal qualifications. Legitimate jobs will have realistic expectations and provide detailed job requirements. Jobs at Cencora can be found on Cencora.com/careers 3.) Guard Your Personal Information: Only share sensitive information after vetting the employer’s credibility. Avoid sharing your Social Security number, bank account details, or identification documents during the application process. Cencora does not request this information as part of the employment application. 4.) Avoid Upfront Payments: Legitimate employers do not require payment during the hiring process. Be suspicious if you are asked to pay for training materials, processing fees, or background checks before securing a job offer. Cencora will never ask you for payment information during the hiring or onboarding process. 5.) Verify Communication Channels: Scammers often use free email services or chat platforms without providing an official company contact information. Cencora recruiters will have an email address ending in @cencora.com, @alliance-healthcare.net, @alliance-healthcare.co.uk, alliance-healthcare.fr or alliance-healthcare.ro Remember to stay vigilant and informed about common scam tactics to reduce the risk of falling victim to fraudulent employment schemes. If you believe you have encountered a job scam posing as a Cencora opportunity, please report it immediately to: GlobalTalentAcquisition@Cencora.com